American Touring Specialties and customer service

[Steve1968LS2]

Originally Posted by lowboy

I would like to amend my above complaint about ATS and Lateral Dynamics with an apology. My situation W/ATS was simply a matter of miscommunication and I reacted too hastily. As far as Lateral Dynamics is concerned, I just didn't appreciate how new the company is. The truth of the matter is, I was damned excited about getting the 3-link kit and the process wasn't moving along fast enough. I hope I haven't upset anyone and I hope that this apology will suffice. And yes, I still plan on building my car with as many parts from ATS and Lateral Dynamics I can get my hands on.

Dave

Three words "get the three-link" (is that 3 or does the hypen still make 4?) lol

It's a great system from a great, albeit small, company. I have his 3-link in my Camaro and it seems like a great, well thought out, system. Soon, we will get to track test it.

I have dealt with both ATS and LD and both are owned and ran by guys who are true gearheads. They live and breath this stuff and arn't just some guys that are out to make $$, but have no love for the hobby.

Both are companies that I actually enjoy doing business with.

[ohcbird]

I'll say the same thing I did before-

I got on the call list, then I forgot about it. Tyler didn't- he called me up, I ordered a set, and shortly thereafter a very professional product shows up. To wit:
1. Great packaging, obviously not cheap. It was obvious that they cared about me getting undamaged parts.

2. Great instructions / handout / catalog (considering their limited product line). In color, with good pics. Anyone bought a set of $1000 (fill in the blank) only to find a copy of black & white instructions?

3. And best of all- very good looking pieces that matched what they said they were going to deliver.

And no- no one here is above scrutiny. You either learn from your mistakes (if you made one), or you die by them. We all love ATS, LD, DSE, MD, GPSS, Morrison, AAW- but they're not above being called out when the poo-poo hits the fan. BUT- If you notice, that doesn't happen much becuase they have proven to be good vendors to the hobby. That's very rare in the automotive aftermarket!

OK- soapbox over.