Hydratech

[dontlifttoshift]

I am sorry for everything you have been through, however, it was more important to garner sympathy than to simply reply to my PM at 7:45 this morning asking for a status update. That says a lot. You could have spent the morning helping poor Jim answer the phone and deal with all those irate customers instead of telling us about your feet.

When Ken posted in feedback last week you requested more information and he gave it to you. No follow up on your end.

When I have left messages inquiring about the status of this order I never heard anything back.

When I did get through, I got "two more weeks"

When I was told it would ship tomorrow and it didn't nobody could be bothered to supply an answer......even now, you built in an excuse as to why it won't ship today as your shipping department is backed up.

The failure isn't the delivery time. The failure is the complete disregard for the customer and that was in your control the whole time.