My customer experience with Prodigy Customs

[Ummgawa]

Originally Posted by tonner

As has been explained in other posts, this is not going to happen. I agree with not charging till the order is placed with the manufacture, but no vendor is going to be happy to be charged upfront and not charge there customer.


Greg

Greg, our concerns have been made clear, we are on the side of our members.

[Patrick]

Originally Posted by Vegas69

This discussion needed another perspective. It was a dump on Frank fest. He's done way more good than bad since I've been around this deal. His lively hood is on the line here and I think he deserves the benefit of the doubt. Let's give him a chance to set up his new shop and put people in place to make things more seamless.

A year from now, people will gripe that they can't call him at 7 PM on Friday anymore and his assistant answers the phone and won't patch them through to the boss. His prices are a little higher due to his new staff. He needs to find the middle ground. Profitable and personable. Tough deal in my opinion. You can't have it all........

Well said Todd.

Please put an end to this thread. People have aired their feelings - and now it is getting repetitious. Frank has heard you and is taking steps to correct this in the future.

[dhutton]

Originally Posted by Patrick

Well said Todd.

Please put an end to this thread. People have aired their feelings - and now it is getting repetitious. Frank has heard you and is taking steps to correct this in the future.

X3. I think it's time to end this dogpile and give Frank some time to get his house in order. I'm guessing he has plenty of incentive to get it right at this point.

Don

[XcYZ]

Yep, I agree. Time for this thread to end. Frank needs to get his house in order. We have a shocking amount of members upset with Frank that are unwilling to come forward because they are over a barrel or just want to be done and never touch that subject again. Frank may not be listening to his customers, but I sure am.

Frank is working on getting his house in order. I'm glad to hear that. Once it is in order, he can then become a supporting vendor again.

He's never screwed anyone, but the treatment of our members has been way out of line. If it were anyone else, they would have been LONG gone. I've been giving Frank the benefit of the doubt many, many times... and for a long time. You simply cannot charge a person in full and then not deliver the parts 6 months later and only after countless attempts to contact via e-mail and phone calls. It's insanely frustrating. It's not the industry standard by any stretch of the imagination.

I HATE that it's come to this, but when it comes to Frank making a profit vs. how we, our members of this community, are treated, it's clear. There's no room for this here. Frank will no longer be a supporting vendor.