Do all TCP/Alston Products Have Issues??????

[TT302Z28]

Try talking to them at a show about their products....it is like they have better things to do than be bothered to tell you why their stuff is so great. At the Goodguys show in Pleasanton last year they got butt hurt when I asked how their product was better than everyone else's.

I am a salesman and manage $20M in business for Honeywell. I dream of real sales opportunities where a real customer asks "tell me why I should buy your product". Took 2 minutes to loose a customer for life.

We got the same warm welcome in their show room a few years prior.

Plenty of products out there with great support.

[Ron in SoCal]

Originally Posted by TT302Z28

Try talking to them at a show about their products....it is like they have better things to do than be bothered to tell you why their stuff is so great. At the Goodguys show in Pleasanton last year they got butt hurt when I asked how their product was better than everyone else's.

I am a salesman and manage $20M in business for Honeywell. I dream of real sales opportunities where a real customer asks "tell me why I should buy your product". Took 2 minutes to loose a customer for life.

We got the same warm welcome in their show room a few years prior.

Plenty of products out there with great support.

I totally agree w your customer selling/customer care comments. Were you referring above to TCP or Alston?

[Swain]

Originally Posted by Rybar

Don't forget the Alston G-link ride height issues on 1st gen Camaro's. Few guys including myself have had to install a shorter spring to acheive a more desired ride height. And also the rear frame rails cracking with this and similar older style G-bar/Air bar. This happened in 3 cars on this site that I know of.

What size spring did you go down to? I have a first gen and my cars just a shell right now and sits a bit high. I think they come with a 12" spring. Is 9" the way to go and what rate did you go with 300lbs?

[Rybar]

Originally Posted by Swain

What size spring did you go down to? I have a first gen and my cars just a shell right now and sits a bit high. I think they come with a 12" spring. Is 9" the way to go and what rate did you go with 300lbs?

I believe the springs are 200 lb and are 10" length. But don't quote me on that I would have to check with the shop that installed them.

[TT302Z28]

Originally Posted by Ron in SoCal

I totally agree w your customer selling/customer care comments. Were you referring above to TCP or Alston?

This was specifically Alston but TCP people are the same. In fact I believe they were displaying both.

[manny z]

I am just going to say this. When TCP used to be owned by Terry Buch, I really don't remember the TCP products having issues like this. I can say this cause, I used to do A LOT of open track and shelby events where many owners used his stuff.

As for not using a gig for mass produced suspension, or any products, I do not agree with that at all..

[Psydwaze]

Originally Posted by manny z

As for not using a gig for mass produced suspension, or any products, I do not agree with that at all..

I would like to clear up some information from 64pontiac's original post. Very nice build by the way.

The 3x2" Pro Street rear frame is in fact fixture welded. The information given to you over the phone was incorrect; I already talked with our sales staff. The skewed frame rails and crossmember makes me think that it was damaged during shipping. Normally, if we (the customer and Chassisworks) suspect that the frame, or any product, has been damaged during shipping, we can file a claim with the shipper for any damages or costs to return the product to us for repair or rebuild.

It sounds like the frame was built for spherical bearing links and shocks, and not the wider poly-bushings; with the exception of the one link mount that actually fit, which appears to be an honest mistake. Could have been a paperwork error or ordering error, who knows. If the frame was ordered separately from the suspension, I could easily see a mix-up like that happening. Not sure exactly what the case was here, but when you receive a product and it obviously isn't correct CALL US, we'll get it taken care of.

With regards to the messed up threads, if you come across things like that and don't have a correct size tap to clean it up, send it back to us and we'll repair or replace the part. We will fix any issues, but reimbursing someone for their expenses is difficult to get approved since we have no way of verifying what caused the issue, what it took to fix it, or if it was repaired correctly. I'm speaking in general, not just about simply chasing threads.

64pontiac also mentioned the bolt-in captured shock crossmember on our Mustang g-Bar suspension. The crossmember is not intended to be removeable just merely adjustable to allow for variances in frame rail widths. I believe we touched on this a bit in the g-Bar Misinformation write up.


Lino Chestang

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