My customer EXPERIENCE with Driverz Inc.

[DRJDVM's '69]

From Driverz Inc stuff you posted..

For the widest wheel and tire option, please download our custom fitment form, and/or give us a call for technical assistance.


So basically you want a much bigger and wider rim and tire combo than what you ordered?

The placement and clearence for that size tire and wheel combo looks perfect to me..... only way to take up that "extra" space on the inside is to have a wider rim and tire combo.... the backspacing wont change that....narrowing the rear will, and give you a bit more clearence to the outer fender lip....

I did ALL the measuring on my wheels AFTER I bought the tires I wanted....

[rwhite692]

Originally Posted by DRJDVM's '69

From Driverz Inc stuff you posted..

For the widest wheel and tire option, please download our custom fitment form, and/or give us a call for technical assistance.


So basically you want a much bigger and wider rim and tire combo than what you ordered?

The placement and clearence for that size tire and wheel combo looks perfect to me..... only way to take up that "extra" space on the inside is to have a wider rim and tire combo.... the backspacing wont change that....narrowing the rear will, and give you a bit more clearence to the outer fender lip....

I did ALL the measuring on my wheels AFTER I bought the tires I wanted....

^^^^Exactly.

I have never bought any wheels through Jon, however have been here long enough to know that Jon provides excellent service and bends over backwards and ties his spine in knots, in order to service his customers. He has demonstrated this over and over and over again, and even supports his customers by taking care of their needs at the various driving events, etc.

You simply have unreasonable expectations. Your vehicle is not stock, so you should have not had any illusions that you could get away without actually taking any definitive measurements. And, in spite of this, Jon managed to give you a safe fitment that does not rub.

Anyone who has built a custom car with a modified suspension, and is trying to fill out their wheelwells to the max, knows damn well that measuring is absolutely necessary. I believe you know this, but you have decided to play "the poor uneducated customer", and float your case out to the community, in the hopes that folks will side with you, and somehow Jon will cave in, and widen your wheels so that you can get what you want, for free.

Well, I think I can speak for the majority of the community, when I say, that ain't gonna happen.

[Matt@BOS]

Originally Posted by rwhite692

^^^^Exactly.

I have never bought any wheels through Jon, however have been here long enough to know that Jon provides excellent service and bends over backwards and ties his spine in knots, in order to service his customers. He has demonstrated this over and over and over again, and even supports his customers by taking care of their needs at the various driving events, etc.

Your vehicle is not stock, so you should have not had any illusions that you could get away without actually taking any definitive measurements. And, in spite of this, Jon managed to give you a safe fitment that does not rub.

I pretty much agree with everything you've said there.

Lee, all factors considered, I think Jon did a good job. Your wheels don't rub. Could they be a bit closer to the frame rail? yes, in your case, they could - but don't go too much wider or you will start to rub when moving over angled drive ways, or under hard cornering. Who knows how these exact wheels would fit on an "identical" car to yours though.I learned, as I think most of us have, (and rather quickly I might add), that no two old cars are exactly alike. Cars in the 1960s weren't built with the same precision as today. After factoring in 40ish years, of use, abuse, and replacement of parts, all before we come to own our cars, it is amazing that bolt on parts today bolt on with only minor issues.

Funny story: I ordered a set of 18x9 wheels from Jon about three years ago for the front of my '69 Camaro with a DSE frame. Jon ordered the wheels according to DSE's specs. Turns out the wheel hit the control arms at full lock. Part of this might have been because my car sat really low. In any case, what had worked for everyone else with the same exact list of parts, didn't work for me. There are so many factors, that differentiate each car, ever so slightly, that we can only estimate so closely as to what will fit on all of them. Maybe it is just different perspectives, but I never once even thought of picking up the phone and asking Jon to re-hoop the wheels on his dime. In my opinion (and I'm not going to tell you that your opinion is invalid) issues like these are just one of the many costs of hot rodding.

Matt

[jocko124]

Originally Posted by 69MSA

I pretty much agree with everything you've said there.

Lee, all factors considered, I think Jon did a good job. Your wheels don't rub. Could they be a bit closer to the frame rail? yes, in your case, they could - but don't go too much wider or you will start to rub when moving over angled drive ways, or under hard cornering. Who knows how these exact wheels would fit on an "identical" car to yours though.I learned, as I think most of us have, (and rather quickly I might add), that no two old cars are exactly alike. Cars in the 1960s weren't built with the same precision as today. After factoring in 40ish years, of use, abuse, and replacement of parts, all before we come to own our cars, it is amazing that bolt on parts today bolt on with only minor issues.

Funny story: I ordered a set of 18x9 wheels from Jon about three years ago for the front of my '69 Camaro with a DSE frame. Jon ordered the wheels according to DSE's specs. Turns out the wheel hit the control arms at full lock. Part of this might have been because my car sat really low. In any case, what had worked for everyone else with the same exact list of parts, didn't work for me. There are so many factors, that differentiate each car, ever so slightly, that we can only estimate so closely as to what will fit on all of them. Maybe it is just different perspectives, but I never once even thought of picking up the phone and asking Jon to re-hoop the wheels on his dime. In my opinion (and I'm not going to tell you that your opinion is invalid) issues like these are just one of the many costs of hot rodding.

Matt

Thank you for the different perspective Matt.

[jocko124]

Originally Posted by rwhite692

^^^^Exactly.

You simply have unreasonable expectations. Your vehicle is not stock, so you should have not had any illusions that you could get away without actually taking any definitive measurements. And, in spite of this, Jon managed to give you a safe fitment that does not rub.

Anyone who has built a custom car with a modified suspension, and is trying to fill out their wheelwells to the max, knows damn well that measuring is absolutely necessary. I believe you know this, but you have decided to play "the poor uneducated customer", and float your case out to the community, in the hopes that folks will side with you, and somehow Jon will cave in, and widen your wheels so that you can get what you want, for free.

You have made two assumptions which are incorrect. 1) the car is not custom with a modified suspension---IT IS STOCK. 2) I really don't care if "folks side with me." I knew full well that once this went public any chance of Jon cooperating in any way with me would be zero--and obviously I'm really not too worried about losing out on his expertise. This post was made due to my frustration from receiving poor customer service from Jon from the word go and his negative attitude towards my concerns. As far as playing the "poor uneducated customer" that is exactly how this went down. I was relatively new to pro-touring when this all began and relied heavily on Jon. I will not be doing that again, and I hope after reading this post others new to the hobby, if they choose to order from Jon do so being fully informed.

[rwhite692]

Originally Posted by jocko124

You have made two assumptions which are incorrect. 1) the car is not custom with a modified suspension---IT IS STOCK.

I don't think your front suspension is stock? (You indicated that you are also in disagreement with Jon over fitment for the fronts)

I don't think your car's ride height is stock?

[jocko124]

Originally Posted by rwhite692

I don't think your front suspension is stock? (You indicated that you are also in disagreement with Jon over fitment for the fronts)

I don't think your car's ride height is stock?

My bad....I thought you were talking about the rears.

[Matt@BOS]

Originally Posted by jocko124

You have made two assumptions which are incorrect. 1) the car is not custom with a modified suspension---IT IS STOCK. 2) I really don't care if "folks side with me." I knew full well that once this went public any chance of Jon cooperating in any way with me would be zero--and obviously I'm really not too worried about losing out on his expertise. This post was made due to my frustration from receiving poor customer service from Jon from the word go and his negative attitude towards my concerns. As far as playing the "poor uneducated customer" that is exactly how this went down. I was relatively new to pro-touring when this all began and relied heavily on Jon. I will not be doing that again, and I hope after reading this post others new to the hobby, if they choose to order from Jon do so being fully informed.

For the record, in my other post, I was was pretty much siding with the Driverzinc guys. I think you might have had a bit of a rude awakening to the world of hot rodding, so I feel kind of bad for your. However, the truth is, generally, nothing ever fits perfectly. We all reach this realization at some point, and it sucks. You can only expect Jon to get so close, and he did. He sent you and order of wheels that fit. Even though I paid to have my front wheels re-hooped, I still rely on Jon's expertise. Every time I have called over there, they have picked up the phone, and taken the time to help sort out my issues. I think you might be surprised at how willing the crew at Driverz would to work with you, provided you weren't trying to get them to re-hoop your wheels for free. I think I can understand why you might have thought it reasonable to ask for Driverz to re-hoop the wheels, being unfamiliar with these types of cars and all, but as others have said, it is an unreasonable request, all things considered.

This is a good lesson for all of the "new" folks on Lat-G though. What happened here could have happened with any vendor on this site. Prodigy sells a ton of Forgelines as well, and I guarantee their customer service wouldn't be any better than Driverz, or have handled the issue differently. Bottom line is, we all need to double check everything ourselves because no two cars are alike.

Matt

[buickfunnycar.com]

Don't let this stuff get you down Jon...can't please everyone...although Lord knows you try!