Vendor Feedback

[Mkelcy]

Originally Posted by elitecustombody

Just so the the thread doesn't get cluttered up ,let only involved parties post and resolve the issue

The one exception I'd make is a mod pre-cleared "I have the same issue" post from someone other than the OP. And of course the Vendor Feedback forum should be available for all to see or else it's useless.

[DriverzInc]

It can be good and bad.

It needs to be an arena where not every alter ego'd, internet warrior can openly complain about every little thing. Like I'm missing a lug nut, or a 3/8s bolt.

I think the original post should be hidden, and sent to a moderator to review, and if its a valid complaint, and if its constructive to openly post it, then post it. If it can be "moderated" behind the scenes, then go that route.

I'm just warning you guys ahead of time of what will happen if its open free willy nilly.

If every internet jockey armed with a keyboard can post uncontrolled, not only myself, but I'm sure other vendors will eventually discontinue to support good sites like this one. Its tiring, discouraging, and majorly time consuming to monitor every post that could remotely be interpreted badly, when we should be working in the shop to complete other orders. Now we have to come on here, explain our side of what really went down, and leave it up to the readers to decide, regardless if they have the whole story or not. I'm dealing with a guy right now, where our tire vendor failed to drop ship set a tires to Forgeline the week of July 4th. And when we found out about I ate Fedex Express charges from them to me, and from me back to Ohio, and his order was delayed by 4 weeks because of it. Now its up all over the boards about how we suck, but we did everything we could, given the situation, possible, minus going in the whole profit wise, which included eating 300 bucks in shipping fees.

For every 10 orders that go out the door on time, and correct, there's always one that will go out late, or minus a lug kit, or (whatever) and if that guy gets to come on here and post in capital letters THIS VENDOR SUCKS, that good, hard working , intelligent an helpful vendor will start to hurt, and in a market where there's no profit margin in any of what we do (which is another rant I'll go off later) nobody will be left to ask questions of, or look to for help, or advice.

So move forward with caution, and intelligence folks, and really think about how to set this one up.

[69MyWay]

I think folks that have a beef will find a way to post it given a specific spot for it or not. These things will bubble out one way or the other.

Usually by the time things get posted the customer service relationship has been sliding downhill and it is already explosive.

So, trying to get people to look for a designated moderated outlet to air their feedback (when negative) will be difficult to direct.

[garickman]

I think a vendor feedback forum is a much needed tool for public forums such as this one. Here are a couple of thoughts of what I think might work.

Here is what I don't think;

1. I do not think a specific number of posts before the member can post in the feedback forum would be fair. After all, you don't know when you are going to have a good or bad experience with a vendor.

2. I do not think there should be any pre-approval by the monitors before the member can post in the feedback forum. It is the members experience and should be factually told in the members own words.

Here is what I do think;

1. I think when you start a thread in the feedback forum, there should be two check boxes before you can start the the thread. One box for positive comments and one box for negative comments. If the box is checked positive, the thread should be open for all to read and respond, so long as the rules state no negative comments are allowed to be posted in a positive thread. If the negative box is checked, only the original poster and the vendor will be allowed to post in that particular thread. This will negate the "piling on effect" of bashing a vendor with the he said she said comments.

2. If a negative thread is started, I think the vendor should be notified by a monitor that a negative thread was started. The monitor should then post in the negative thread of the date and time the vendor in question was notified. This will allow the readers to know that the vendor is aware of the thread. The readers can then determine on thier own based on the vendors response or lack thereof if this is someone they want to do business with.

3. If another member all of a sudden wants to post that they have had a similar issue, they can start a new thread, this way it will keep it factual to their specific situation with the said vendor.

[ironworks]

I think there will have to be huge guidelines. I also think there should be a customer feedback section.

I think it should be a form that is filled out in checked boxes. Their rant is limited to a certain amount of words. I understand that post cont does not mean anything but I think if your going to bitch about some one you should have to have been here for a certain amount of time. Post count may not mean anything. I also think that the original poster should have to see the vote place by the rest of us as to whether they are a moron. Some of these rants are just stupid.

Also if they do not post their rant in the correct section, they should have posting privileges suspended. Heck there was guy trying to sell brake calipers in the open discussion section a few days ago. Just cuz your part does not get enough action in the Classifieds doe snot mean you need to incorrectly post it.

This place is about cars and people. I look at it as Disneyland for car guys. But all this beauty parlor drama bitching stuff has to stop. I hang out here 100 times more then any site, and I like the vibe and feel of this site.

Just like in the garage bench racing with your buddies if you act like a fool and speak rudely you may not be asked back. I think it should be the same here. Scott does not have to let anyone be a member. There is a time and place for everything.

[2Bad4Ya]

the venue will need moderation and a minium post count is a good thing. People will inflate the site with fake id's just to bash someone or promote their own agenda more often than not. We are mostly adults but that does not mean we always act mature.

[MaxHarvard]

Originally Posted by XcYZ

Well, it won't be self policed. If we do something like this, each thread will be manually moderated and approved. I also think that each thread will be closed, no responses/replies except for maybe if it's a negative posting, I'd allow the accused to have their rebuttal.

I guess by 'self-policed' I meant to say more of an "honor system" which is to say that if you are going to go off spouting whatever, the OP needs to really take a good honest and objective look at the situation.

Just my $.02

~Eric

[DriverzInc]

Originally Posted by ironworks

I think there will have to be huge guidelines. I also think there should be a customer feedback section.

AGREED. Which is just the point I've made before too. I think this would be beneficial for vendors to know when there are customers out there that are problematic as well.

Originally Posted by ironworks

I also think that the original poster should have to see the vote place by the rest of us as to whether they are a moron. Some of these rants are just stupid.

Thank God someone else feels the way I do.

[BBC69Camaro]

Originally Posted by ironworks

I also think that the original poster should have to see the vote place by the rest of us as to whether they are a moron. Some of these rants are just stupid.

That is an interesting idea, coupled with a requirement to have been a member for a certain period of time, might make that effective.

[70rs]

I also feel a feedback section is needed. But I also agree with Roger on his last post. All of it.