Ridetech E3 controller help needed

[fakesnake.com]

i just confirmed that red is on battery and yellow is on ignition. I will call Ridetech tomorrow for futher troubleshooting. I appreciate your help this weekend.

I'm not sure how the e3 brain works but am used to memory not holding on stereos if the 12v constant wasn't working and you lose your clock and presets once you turn off igntion. What was odd here is i never turned off the ignition and still didn't have memory holding in simply going from screen to screen.