how would you guys feel about the way this went down - Page 3 - Lateral-g Forums

**XcYZ** · #21 06-03-2009, 07:23 AM

Quote:

Originally Posted by camcojb

I don't think this casts Anvil in a bad light. On the contrary, after reading it I would be very comfortable ordering from Anvil, and they obviously have great customer service.

Agreed.

Roadster Shop · #22 06-03-2009, 08:59 AM

Not to beat a dead horse...
We have 15 - 20 cars being built at a time, so needless to say we order a lot of parts. And we recieve damaged parts fairly regularly. 95% of the time the vendor's response to a part damaged in shipping is "You will have to file a claim with UPS since they damaged it" or "we have never experienced that before". Claims generally take months before they are settled through UPS and usually you will get only the insured value of the product. And because they have never experienced it, that makes it your problem now.

Having a new part shipped out at Anvil's cost immediately, and then offering to refund your money because you were not satisfied with another part damaged in shipping... You ask how would we feel about this situation... I would be absolutely blown away that a company in this industry would stand behind their product and reputation that well to make the customer happy or refund their money.

On top of that, you were painting the part. 5 minutes worth of body work and the issue would have been completely gone.

People need to seriously think about what they are posting for others to read and how it can seriously affect the company they are talking about. Fortunately, Anvil handled this in a first rate manner and a positive light was cast where a negative one was intended.

**Stuart Adams** · #23 06-03-2009, 09:05 AM

I think Tyler and Anvil handled this in the best way possible. Better than most.

**Steve1968LS2** · #24 06-03-2009, 09:25 AM

I agree... besides offering a free lunch I don't how Anvil could have handled it any better.

Shipping companies arn't careful at all.. they just try to go as fast as possible with little regard to the safety of the package.

Most companies just tell me to "file a claim with UPS"...

**tones2SS** · #25 06-03-2009, 11:00 AM

Quote:

Originally Posted by Steve1968LS2

Shipping companies arn't careful at all.. they just try to go as fast as possible with little regard to the safety of the package.

Most companies just tell me to "file a claim with UPS"...

I TOTALLY agree with you Steve. They just DO NOT CARE!!
Sometimes they'll leave packages either in front of the garage or on the steps without letting anyone know about it. NOT GOOD!!! They should "at least" ring the doorbell and let someone know about the items sitting waiting for them.
Kind of off topic, but it all revolves around the delivery service.

FreddieCougar · #26 06-03-2009, 11:46 AM

How would I feel about the way it went down?
I would feel like the shipping company did me (and Anvil) wrong, and Anvil went out of their way to make it right. I would then recommend Anvil wholeheartedly to anyone who asked, due to their exceptional customer service. I have witnessed poor service first hand, and this is pretty much the polar opposite of that.....
Tim

**Ummgawa** · #27 06-03-2009, 12:10 PM

Tyler, AnVil...Major thumbs up!! If just a few companies reacted this way when something goes south by no fault of their own. You've got my business.

**Spiffav8** · #28 06-03-2009, 12:31 PM

Quote:

Originally Posted by Steve1968LS2

Shipping companies arn't careful at all.. they just try to go as fast as possible with little regard to the safety of the package.

I used to fly feeder aircraft for UPS and DHL. The treatment of most packages by contract loaders is very harsh! Steve is right....the bottom line to these companies is time. Just a recommendation... ship anything more than a letter and you should go overboard on protective packaging and insure it for the maximum.

Hat's off to Anvil for outstanding customer service. It's rare to see that level of commitment these days.

I would use them in a heart beat.

buickfunnycar.com · #29 06-03-2009, 03:25 PM

I'm sorry but the OP's constant harping "it just wasn't meant to be" tells me he would have never been happy with even the most perfect c/f piece created.

I've ordered from Tyler & Anvil twice in the last month and each time,the experience was stellar.Anyone who knows Tyler,Matt and Manal knows Anvil Auto is all about quality products and superior customer service.

Like Jody mentioned,this thread should just reinforce what a commited company like Anvil is in this community.

Just chalk this one up to you can't please all the people all the time...

thedude327 · #30 06-03-2009, 03:25 PM

As someone who has dealt with alot of aftermarket parts suppliers for my project, I'd have to say that Anvil, tried their best to make things right for you. About 2 years ago, I purchased a fiberglass spoiler from a company out of Florida that arrived with a crack right through the middle of it and no shipping damage visable to the box it came in. I contacted them and they tried to give me the runaround and then hung up on me. In the end, I contacted my credit card company, and was able do ship the part back to them(at my cost) and my credit card company got my money back minus the shipping. So this could've been much worse....

Paul