vendor not delivering parts

[69x22]

Originally Posted by DRJDVM's '69

Wow thats a big turnaround in how you feel about the situation....

Personally I'd still be pissed off enough to take my business elsewhere in the future. Obviously we dont know the details, but I'm always very skeptical of the "I never got you emails" excuse.Its such an easy excuse and one that you cant prove one way or another.... Lets face it...most of us have used that type of excuse when we just didnt want to return that phone call or email. I would still have serious doubts.

So it had been almost a year.... then you start to raise some concerns on the internet...and then the parts show up right away....sounds pretty screwed up to me. Why did it take so long? Just because he didnt get your email? Thats BS.....how did the lack of email communication stop the parts from shipping?

I'm glad you got your parts.....but if I were you, I would take my business elsewere in the future

On the bigger picture....if after you send a couple of emails to a vendor or company and get no reply...PICK UP THE PHONE....... talk to a live person and keep track of who you spoke with and when. I know emails are easier, but nothing beats talking to live person at the company.

I've read about this on both forums, this is the best reply so far. 2K is alot of money...

[214Chevy]

Originally Posted by DRJDVM's '69

Wow thats a big turnaround in how you feel about the situation....

Personally I'd still be pissed off enough to take my business elsewhere in the future. Obviously we dont know the details, but I'm always very skeptical of the "I never got you emails" excuse.Its such an easy excuse and one that you cant prove one way or another.... Lets face it...most of us have used that type of excuse when we just didnt want to return that phone call or email. I would still have serious doubts.

So it had been almost a year.... then you start to raise some concerns on the internet...and then the parts show up right away....sounds pretty screwed up to me. Why did it take so long? Just because he didnt get your email? Thats BS.....how did the lack of email communication stop the parts from shipping?

I'm glad you got your parts.....but if I were you, I would take my business elsewere in the future

On the bigger picture....if after you send a couple of emails to a vendor or company and get no reply...PICK UP THE PHONE....... talk to a live person and keep track of who you spoke with and when. I know emails are easier, but nothing beats talking to live person at the company.

Very well stated and in total agreement. Especially, how the parts just all of a sudden got shipped and "poof" received by the buyer. Look at it this way...say you loan a person $150 and he promises to pay you back in 30 days. Well, in 30 days, he doesn't pay you. Neither does he even contact you to say he cannot pay, nor make an attempt to pay you. You call him and he doesn't answer your calls, etc. Now, 60 days has passed and now 90 days and so on, you get the point, huh? Suddenly, you spread the word how such said guy is a deadbeat, no good of a friend who refuses to pay his debts. Once the words gets out, he then suddenly shows up and states how he hasn't gotten your phone calls. Then he pays you $100 of your $150 (which in this case isn't all of your money just like you didn't get all of your parts). Would you still loan this guy more money in the future? For me, I'll answer that....HELL NAW!!!!!

[dhutton]

Blaming a spam filter is in the same league as saying the dog ate my homework...

Don

[lhkustoms]

Originally Posted by dhutton

Blaming a spam filter is in the same league as saying the dog ate my homework...

Don

X2 I agree... I check my spam/junk mail folder at least once a day to ensure I dont miss anyones emails. Being a vendor myself I also think that this vendor should have initiated frequent contact to let the OP know the status. Atleast he got his parts

[awr68]

Originally Posted by lhkustoms

Atleast he got his parts

Kinda...............

[Autokraft]

Originally Posted by awr68

Kinda...............

So he didn't get all his parts???

[nvr2fst]

Originally Posted by DRJDVM's '69

Wow thats a big turnaround in how you feel about the situation....

Personally I'd still be pissed off enough to take my business elsewhere in the future. Obviously we dont know the details, but I'm always very skeptical of the "I never got you emails" excuse.Its such an easy excuse and one that you cant prove one way or another.... Lets face it...most of us have used that type of excuse when we just didnt want to return that phone call or email. I would still have serious doubts.

So it had been almost a year.... then you start to raise some concerns on the internet...and then the parts show up right away....sounds pretty screwed up to me. Why did it take so long? Just because he didnt get your email? Thats BS.....how did the lack of email communication stop the parts from shipping?

I'm glad you got your parts.....but if I were you, I would take my business elsewere in the future

On the bigger picture....if after you send a couple of emails to a vendor or company and get no reply...PICK UP THE PHONE....... talk to a live person and keep track of who you spoke with and when. I know emails are easier, but nothing beats talking to live person at the company.

Your statement is dead on Ned.
But it still doesnt resolve the issue for future patrons to buy from a vendor that doesnt get exposed to the forums for bad dealings. They, the vendor IMO are "hidden behind the curtains" for it to posssibly happen to more down the line. Im not going to ask who the vendor was and I highly doubt it will be exposed but I would hate to approach a vendor with a buyer beware attitude everytime I need something. If the vendor had any decency, they would come forward themselves and admit they have had issues with products shipped/communication, economy, etc. and what they plan to do to resolve the issues in the near future. I would bet most would be understanding and lend a helping hand towards resolution. But if they intend to hide behind the curtain, or use the "email" dog hate my homework excuse, screw them!
Word spreads quick and sooner or later this community will know and his business would be hindered by his own hand.

[moparnut]

Problems with vendors happen more than most think. I have been building cars for 20 years and still cannot believe the lack of ethics from companies. I have vendors promise parts all the time, but of course they are always late or even wrong. Then I have to work 80 hours a week, once I get parts, so the customer can get their car on time.

Last week I called 4 places wanting a price on some parts, telling them I was ready to buy parts THAT DAY-$4000 worth. I had only one vendor call me back-so I ordered with him right then. When the others called me days later, I told them I wasn't waiting all week for them!

Customer service is pretty much dead nowadays. I think the bigger companies just do NOT care because someone else will spend money with them.

[awr68]

Originally Posted by Autokraft

So he didn't get all his parts???

He said he got most of his parts...so I would say he's still owed parts that were paid for last May.

[elitecustombody]

Originally Posted by nvr2fst

Your statement is dead on Ned.
But it still doesnt resolve the issue for future patrons to buy from a vendor that doesnt get exposed to the forums for bad dealings. They, the vendor IMO are "hidden behind the curtains" for it to posssibly happen to more down the line. Im not going to ask who the vendor was and I highly doubt it will be exposed but I would hate to approach a vendor with a buyer beware attitude everytime I need something. If the vendor had any decency, they would come forward themselves and admit they have had issues with products shipped/communication, economy, etc. and what they plan to do to resolve the issues in the near future. I would bet most would be understanding and lend a helping hand towards resolution. But if they intend to hide behind the curtain, or use the "email" dog hate my homework excuse, screw them!
Word spreads quick and sooner or later this community will know and his business would be hindered by his own hand.

I totally agree, that's why I PM'd OP trying to find out who the vendor is, but he decided not to tell who it is.I guess more people will have to deal with same BS