Does not look like the op has been signed on since about the time of the original post. I do hope that this comes to a satisfactory resolution for him.
I for one would like to know the name of the company involved . I have limited resources and could not afford such a tie up of my resources and could have the potential to ruin plans for certain events etc if I was unable to get my car completed due to not recieving parts. Not only is there a huge inconvenience factor ..... It is just flat wrong not to send someone parts that are paid for and the no communication on the vendors part is absolutely unacceptable. And I do believe there is 3 sides to every story .... but 9 months does not look good for the vendor or the op for that fact.
This vendor has been more than fair. In hindsight perhaps I should have made more of an effort to contact him again. I've dealt with several of the vendors here and all have been great to deal with. This is still the vendor that will get most of my business. Did not have a chance to look at or respond to the post again because of work until now.
It appears this vendor was not getting my emails. I know the address was right because when I wanted to write him i'd respond to one of his old emails. I'm guessing he was not getting my emails because of his spam filter. when talking to him on the phone he seems honest and straightfoward. When my emails were 100 percent ignored, i thought he might be just stringing me along. The truth is I wanted my parts. Plan to order something from him in a few days. this is partly my fault for not asking him if he was getting my emails, i am sorry for that.
Now it sounds like your blaming yourself. IMO it doesnt matter that the vendor wasnt getting your emails, you had the wrong email/number or whatever it was. In retrospect the vendor didnt take the time to contact you after all that time and thats still bad business. It still took your (OP's) original post to get the vendor in contact with you.
Wow thats a big turnaround in how you feel about the situation....
Personally I'd still be pissed off enough to take my business elsewhere in the future. Obviously we dont know the details, but I'm always very skeptical of the "I never got you emails" excuse.Its such an easy excuse and one that you cant prove one way or another.... Lets face it...most of us have used that type of excuse when we just didnt want to return that phone call or email. I would still have serious doubts.
So it had been almost a year.... then you start to raise some concerns on the internet...and then the parts show up right away....sounds pretty screwed up to me. Why did it take so long? Just because he didnt get your email? Thats BS.....how did the lack of email communication stop the parts from shipping?
I'm glad you got your parts.....but if I were you, I would take my business elsewere in the future
On the bigger picture....if after you send a couple of emails to a vendor or company and get no reply...PICK UP THE PHONE....... talk to a live person and keep track of who you spoke with and when. I know emails are easier, but nothing beats talking to live person at the company.
Brian Hobaugh SCCA National Tour June 2014
First Hemi 'Cuda Convertible Ever Built
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