vendor not delivering parts

[fesler]

Originally Posted by carbuff

To the OP,

Not that this is going to make you feel much better, but just know that you are not the only person in this same boat. I don't know who your vendor is, but I have two vendors from the forums that have had much larger chunks of my money for multiple months now, in one case, since September of last year. And a third vendor that isn't a part of these forums who keeps breaking promises to me as well.

It's very frustrating... I don't particularly want to come out and bash anyone either, but I also think that people considering a purchase (in some cases, rather large purchases) should be aware that things don't always go smoothly or on schedules that are promised. I'm very aggravated at having to keep track of all the details of each of my orders and needing to chase down the vendors to make sure I get everything I'm owed...

At this point, I do expect that I will be getting everything that I've ordered. But I also expect more phone calls/emails along the way before I get it all. One vendor actually asked me today what I am still expecting from them. Hmm, at least half of the order that I placed and paid for back in December! I got the impression that they had no real method of tracking what has and has not shipped, and that didn't instill a lot of confidence in me...

I would be much happier if the vendors would communicate and just be honest about what's happening along the way. I'm much more tolerant of delays if I'm told what's happening via proactive communication rather than hearing excuses when I am having to initiate the conversations.

Anyway, good luck, and I hope this is resolved quickly for you...

I just want to point out something you said in this post to not defend anyone but shed some light on it for you guys. You stated that you called on your parts and they asked you what you were waiting for and as a Vendor that should not happen. We have three people that answer the phone all day and do the computer tracking but sometimes guys from the shop pick up the phone if its real busy and try and help out. They don’t understand our computer system so they can’t track anything and sometimes they will ask what are you waiting for and try and help you out. Every order we do is on the computer but not everyone that works for us can track it so just keep that in the back of your mind when asking about products. Now if this is what you get on every call that’s a different story.

Communication is key here and will always make the customer happier but at some point as a customer you need answers and if they won’t communicate then it’s time to post up here for help but start it in a professional way. Don’t blast anyone unless you have facts to back it because in the end it does more damage to everyone involved.

[onevoice]

Its actually pretty easy to see why the thread was locked, just look how quickly this one turned into a bash PT.com fest.

I have had problems with vendors before and it sucks, but it is very hard for a website to put themselves into the position of being an arbitrator. If they have the time great, but it sure isn't their job. I have seen plenty of bitchfests over the years, and the the customers are to blame in many, it isn't always just a bad vendor issue. People like piling on and controversy too much.

[214Chevy]

Originally Posted by barraza

Its actually pretty easy to see why the thread was locked, just look how quickly this one turned into a bash PT.com fest.

I have had problems with vendors before and it sucks, but it is very hard for a website to put themselves into the position of being an arbitrator. If they have the time great, but it sure isn't their job. I have seen plenty of bitchfests over the years, and the the customers are to blame in many, it isn't always just a bad vendor issue. People like piling on and controversy too much.

I don't think this turned into a PT.com bashing. Others were simply stating how they think something was done unfairly over there with the locking of a thread too fast. Further, nobody said PT.com sucks or are a bunch of a$$holes or dumba$$es or anything disrespectful, negative or harmful about PT.com. Some were simply stating how they dislike it over there. One has the right to like or not like as they choose. There's nothing wrong with that. And, as stated how threads like this can help out, maybe a mod from PT.com is on here and read about how many were dissatisfied about how they handled a similar thread over there and will help PT.com in the future. But, I totally agree with you about people liking to pile on top of controversy.

[strtlegal]

Is it just me or is it kind of unffair when someone can post great things about a vendor but when an issue comes up it's looked down upon?

I think feedback is feedback.

[MarkM66]

I find it strange that the OP hasn't responded with the vendors name, or at all...

[hifi875]

me too^^^^

[214Chevy]

Originally Posted by MarkM66

I find it strange that the OP hasn't responded with the vendors name, or at all...

Originally Posted by hifi875

me too^^^^

Even in my previous post, I was thinking the same thing. Just didn't mention it. But, I agree.

[Sieg]

Originally Posted by MarkM66

I find it strange that the OP hasn't responded with the vendors name, or at all...

He's being polite not going public with the vendors name IMO.

The lack of response hopefully means resolution is taking place in an "executive session" which is in everyone's best interest, again IMO.

If someone is falling on hardtimes due to the economy, flaming them on a public forum is essentially rubbing salt in their wounds. No one wins.

Once the facts are clear I trust the mods on this site will take appropriate action to protect the Lat-G community.

[strtlegal]

This is a website full of adults and I doubt anyone wants to see anyone get flamed, which I highly doubt would happen anyways.

This thread is kind of like the guy needing help for us when he found out Barry Grant closed there doors. It was along the lines of "Hey guys, do you have any advice on what I should do or have any contact info over there" Not this company is a joke blah blah blah.

2k is alot of money to be tied up.

[Roberts68]

Originally Posted by strtlegal

This is a website full of adults and I doubt anyone wants to see anyone get flamed, which I highly doubt would happen anyways.

This thread is kind of like the guy needing help for us when he found out Barry Grant closed there doors. It was along the lines of "Hey guys, do you have any advice on what I should do or have any contact info over there" Not this company is a joke blah blah blah.

2k is alot of money to be tied up.

Hey! I think that was me!!! I feel pretty famous now, no wait IN-famous like The IN-famous El-Guapo!!

ANYway, that was over on PT.com and I happily reported that they did their best customer service to the last day.

I have to disagree with you though, rant and flame threads are all too common on forums... maybe not as much here and thank the mod team for that if so.
I've seen it get to where people troll threads just to start BS and threads being locked is SOP. Really sucks for the newbie asking a legit question and leads to a very unfriendly place as Mod's get burned out on monitoring it. Let's hope that Lateral-G can avoid all of that drama.