WOW 20% restocking fee for ATS parts

[XcYZ]

Both sides have asked that this thread be re-opened up to clear the air. Out of respect for them, I'm doing so.

Out of respect for our community, I ask that we stay on subject, no outside drama.

[camaro2nv]

I at first wanted the thread reopened after Tyler's post so I could respond to a couple things. While it was down I had time to talk with a couple members one a mod who ask that I call him. After speaking with them I was happy to have it closed but Tyler wanted it reopened.
I just want to touch on a couple things Tyler has said.
In his thread he said I didnt bother to email or call him. Hes right, I didnt. One would think that when your PMing each other back and forth both parties are in the know. I dont know how a email or call would have changed things, its not like we didnt talk about the problems at hand.
Next up is the refund that has been offered. His first response from a email from him was,

If you want to return the items we have a 20% restocking fee, less shipping. You can give me any card you want, even if it is not the one you used to place the order. I can't absorb the cost of packaging, credit card processing fees and shipping because you decide the wait was not to your liking. I will refund you the instant you return the oil pan and AFX spindles. The other option is I can send you a different pan that does not have the clear coat imperfection, along with all included items.

Yes thats right he was still charging a 20% fee.
The next email was after he read the thread,

Steve-

Wow man, that was quite a thread. I'm less than pleased as I can tell by your writings that you are as well. I'll be responding to that thread just as soon as the mods unlock it, but in the mean time go ahead and return all the parts to us. I'm going to go ahead and eat the restocking fee, and refund you in full including shipping and you can go anywhere you'd like to get the items you want, but at this point I'd prefer you not run anything we manufacture.
Let me know when I can expect the oil pan and spindles.

This is the reply that is still on the table. The problem IS that last sentence and he didnt bother to mention that on here. Sure he will make the return but it must include the spindles. Why, I dunno. They have NOTHING to do with the matter at hand. I have two different invoices from them but he charged them at the same time. The spindles are still on my car.
Heres something else I dont understand

I didn’t intentionally try to deceive Steve about any portion of this. I had the pan, windage tray, pick up tube, port plugs, hardware, and O-ring in stock to send, but lacked the -12 AN fittings and GM gasket. I figured that I would get them in stock in a reasonable time frame; I didn’t and here we are. We are the only company that includes all those items in our oil pan; you will still need to come out of pocket for that stuff when going to any of our competitors.

I really dont understand this. Maybe its not a lie, just a fib,lol. He told me it was in stock but knew it wasnt. What do you call that? So let me get this straight if it takes a month or two to get up to 20 gaskets that means I have to wait? Yep he offered tp give me cash for the gasket, but it was on the day this thread opened after I raised hell. So it I didnt raise hell I would still not know about having to wait for 20 gaskets? Do you see where Im going with all this?
In the end I need the spindles I sent a email saying just get me a new pan with hardware. Hes agreed but I can tell you Im still not 100% happy. The more I read his response the more I would just like to send it all back and be done with it.

[Beegs]

I'm glad this has been unlocked...was looking forward to seeing how this issue was going to be resolved.

[camaro2nv]

Heres the email I sent to Tyler yesterday
I also was disappointed it was closed, I wanted to hear what others had to say. I tried to get it open again but the powers that be said let it die. So I did. Heres the problem as I see it. There was a easy fix to all this. One that could have left me posting, ATS took care of the problem and made it right. It just seemed every time I tried to go there I was hit with the fact of a restocking fee. I know you feel the part was in stock but 90% isnt in stock! Like you said the gaskets will sit until they reach 20. That could be months! Now if you would have told me this when I got the pan I could have asked for cash to go buy the parts. But I thought hey, he said they were coming and Ill just wait. From my point of view it was just a gasket, how low could that take. I didnt know at the time about the 20 sets until it ships.
As for contact with you. Man, I was getting PM's back and you were online so I was like what the hell. Yep I could have called. But you've made yourself look sooo busy that I didnt want to bother you with a call. I know thats hard to believe, but thats how I felt. I mean shoot Ive called a few times and I get the machine. As for email, well I never thought about it. I mean we talk though PM's so I just took it as whats the difference.
Take this or leave it, I dont know your full situation. I will tell you it seems like your company has nice products and with a bit extra it could go far. The problem is you need to get on it because everyday you dont someone will step up and do.
Good luck in the future with sales and I mean that. I hope if anything this whole thing helps you in business. All it would take is a steady roll by you with people on the site and you'll be back up and going!
Steve

[67rsconvert]

"but at this point I'd prefer you not run anything we manufacture"....really? This statement is very unprofessional. You were paid for product and didn't deliver..period. Make it right so this thread and any further damage to your business can go away. You aren't winning any fans by throwing out statements like this. I hope it felt good to take the low road over a few bucks, but I would never, ever buy from a company who put forward a face like you have in this thread.

[70rs]

Originally Posted by 67rsconvert

"but at this point I'd prefer you not run anything we manufacture"....really? This statement is very unprofessional. You were paid for product and didn't deliver..period. Make it right so this thread and any further damage to your business can go away. You aren't winning any fans by throwing out statements like this. I hope it felt good to take the low road over a few bucks, but I would never, ever buy from a company who put forward a face like you have in this thread.

I have to agree with the statement above. I really do not understand what taking back the spindles is going to do for you. Other than a power trip, it does nothing. You would think that having a set out there and the positive experience of running them might help your business somehow. Word of mouth at a track or show goes a long way. Good or bad.
I was really hoping this would all get resolved and everyone would be happy but going at it like that(asking for the spindles back) is really taking it down a few notches.

Steve, Good luck with the build and I hope it comes together smoother for you the rest of the way.

Tyler, I hope your business rebounds and you get things under controll. You have some really great products. But as stated before, if you don't take care of it someone else will. I have to say though, asking for the spindles that are installed and paid for is really taking a step backwards in that process.

And to the Mods, thanks for reopening this thread. I think we all need to see how it plays out. This is exactly the kind of information people building cars and buying parts need to see.

[camaro2nv]

Tyler I would like to take you up on your offer of sending everything back to you including the spindles. That way we can just be done with all of this and end it. Please PM,email or call me letting me know you you would like to do the refund. Thanks Steve

[skatinjay27]

from a business stand point yes it would better to not request the spindles back...
but its not a situation (from what i see here)of that for tyler, he would rather not have someone reap from all his hard work put into his products if the person is blatently attacking his caracter... to some people money not everything and they wont deal with certain crap just to make a buck...

[Greg from Aus]

Originally Posted by skatinjay27

from a business stand point yes it would better to not request the spindles back...
but its not a situation (from what i see here)of that for tyler, he would rather not have someone reap from all his hard work put into his products if the person is blatently attacking his caracter... to some people money not everything and they wont deal with certain crap just to make a buck...

I cant believe this statement, He is happy to deal it and not receive it is that what you are trying to say, He needs to get over it and and behave like any reputable business owner would, I believe he should be humble cop it on the chin and work at getting things sorted, that is how a successful forward moving person would think.

Greg

[XLexusTech]

I will take those spindles off your hands PM me with a fair price.