Unlimited Products in CA -- Help

[syborg tt]

Okay I need some help here.


Last year a very good friend of mine bought a deck lid for a 1st gen camaro.


Let's just say you wouldn't want to use it on your car. Without getting into specifics it less then poor quality.


Okay my very good friend picks up the phone and calls them and ask to return the deck lid.


Sure no problem send it back you pay the freight and in 60 to 90 day's we will return your money.


90 day's pass - no refund.


Pick up the phone - Call them


Reply - I'm sorry you need to call back on Friday as the girl that does refunds is out to lunch, on break, on another call, helping a customer, doing her nails, going to the bathroom, making out in the corner or doing whatever she's doing.


She's just not going to answer the phone.


However not to worry while your holding everyone in the shop will pick up the phone and ask, "Who are you holding for"?


My Friend Replys "Your book keeper and you just talked to me and i'm still holding for your acount/book keeper ( whom doesn't seem to exist )."

Oh i'm sorry that must have been someone else that picked up the phone. Let me see if i can find her. ( sure you will )

Now, my dear friend that has an "Iron Will", held for 3 hour just to see if someone would actully help.

Long story short - She never actually got to speak with anyone and after 1 year of trying they are going to give up and kiss there $500.00 good bye.

Now if this was the first time I heard this about this company and if I didn't have first hand experience with there poor quality and lack of customer service I wouldn't be writing what this.

So please if you are going to buy from them - just donate your money to Charity first as it won't go to waste.

[DOOM]

Trust me your friend will get a response now!! These forums tend to wake people up

[camcojb]

Originally Posted by DOOM

Trust me your friend will get a response now!! These forums tend to wake people up

unfortunately he probably won't. If you do a search of unlimited fiberglass or unlimited products you will get the worst feedback, most complaints, and poorest quality feedback of any company I've ever seen. Check BBB on them, the list of complaints is huge, and they have the worst rating available.

They don't care, just keep selling their crap and make it so hard to return anything people just give up. All we can do is keep the word out there about them and hopefully they'll go out of business eventually.

Jody

[HRBS]

Originally Posted by syborg tt

Reply - I'm sorry you need to call back on Friday as the girl that does refunds is out to lunch, on break, on another call, helping a customer, doing her nails, going to the bathroom, making out in the corner or doing whatever she's doing.

Now THATS multi-tasking !

[CKTA]

I ordered low tension springs from them.....said they were "in stock"......took me months to get!

[syclonetommy]

Thanks Marty! I appreciate the post. My husband put me on the task of getting the money back. I get pretty persistent when someone owes us money…so here’s an update on how far I got on Friday….

First of all, you would not believe how many Fridays I’ve called them because they only do credits on Fridays and the only person, Carol, who does the credits, comes to work at 1:30. I called a few Fridays ago promptly at 1:30, Carol was on break for 10 minutes. I set a timer to call back in 10 minutes and Carol had left for the day!

The thing that really got me fired up on this previous Friday was after 3 phone calls in the a.m., I requested to hold for 15 minutes until Carol arrived to process my refund and was disconnected after 15 minutes. So I called back and asked for Carol who should have been there and was told that the office manager, Vicki, said that if I kept calling my refund would not be processed. To me, that’s pretty bold! So I asked to speak with Vicki and was put on hold and then told that Vicki was out to lunch. I’m sure she still is….

So finally after bombarding them with phone calls all Friday afternoon with the same questions…”Is the bookkeeper in?” and “Have you processed my refund?” And after being hung up on several times, I finally was told my refund was processed. HOWEVER, when I asked for the credit receipt to be faxed to me they said “no” and when I asked for the amount of the credit, the girl I spoke to said “I don’t know”. All I got was a ticket #, which I’m not sure what to do with!

I called the bank this morning and nothing yet!

This whole situation would have been easy on everyone if the refund was made when the part was received by them last year!!!!!

Susan

[syborg tt]

I got an idea - what's there number.

Let's just all call them and say Hi !!

877 735-7772

I may just call them and ask them about some parts - talk to them for a little longer, ask them to hold and then do that repeatedly and then ask them about there refund policy.

Then i'll tell them about the threads on the internet that worry me and ask them to try to reassure me that they won't screw me.

ps - there website states

Best Fit, Best Quality and lowest prices - Okay now that's funny.

[ohcbird]

It absolutely amazes me that companies like that survive. Wow.

[badmatt]

kill them, kill them all!

[tom0000]

Does anyone live in Hesperia CA that could speak to them directly? Probably wouldn't help anyway, but atleast they couldn't put you on hold.
8770 Caliente Rd. Hesperia, CA 92345