unhappy with Air Ride customer service

[nacnac]

I ordered an air ride controller dec 21st from perry at PTS while air ride was having their december sale thing. For whatever reason (PTS or Air Ride), Air Ride didn't have any record of my order til jan 8-13. Thats what the Air Ride guy (danny) told me. First, is this normal for an order to come in over a week's time? Whatever. I was told my order was being drop shipped from air ride but perry kept in touch with me all along. Well, about a week or two ago when all this air ride/pts stuff blew up, perry told me that, my order did not go in to Air Ride until early january because they weren't taking orders the last week of december and the first week of january. If that's true, is that normal procedure for a manufacturer? Sounds odd to not take orders for any period of time, but maybe it's just me. Anyway, so i get a contact at Air Ride (danny) and they have my order, im told im waiting on a compressor. Fine. I express my displeasure (not my first trouble w/Air Ride--ask me why i waited over 6 months for my struts), and he says call back next week. Call back? Isn't it incumbent on him to call me??? I'm the customer that's been waiting 2 months now. According to Air Ride (bret) this rarely if ever happens. Well i guess I'm just lucky because I'm 2 for 2 with Air Ride. My main gripe is with how Air Ride's policy seems to be you call us if you want to know what's happening with your order. I talked to Danny about a week and a half ago and he hasn't followed up. At least call me to tell me something. Anything. Like i said, i could believe this was an isolated incident if it didn't happen to me before. I made Danny aware of the problems I had with them in the past but i seemed to go in one ear and out the other. The kicker to all this is, i'm not in any hurry for the controller, i just want a little customer service.