WOW 20% restocking fee for ATS parts

[Al Moreno]

Originally Posted by skatinjay27

from a business stand point yes it would better to not request the spindles back...
but its not a situation (from what i see here)of that for tyler, he would rather not have someone reap from all his hard work put into his products if the person is blatently attacking his caracter... to some people money not everything and they wont deal with certain crap just to make a buck...

No insult but. you are obviously not a business person. One of the cardinal rules of business and dealing with people is "It's more important to be effective than being right".

Have you every heard the two two rules for customer service?

Rule #1: The customer is always right.
Rule #2: If you don't believe this, go back and read rule # 1.

For Tyler to ask for the parts back, might give him a feeling of righteous indigenous but that attitude is business suicide!