vendor not delivering parts

[Van B]

Originally Posted by JKnight

This is very true. I placed an order online for a left side shock plate because I was going from non-staggered to staggered. I got a call from a sales rep the next day verifying that I meant to only order one shock plate. I confirmed that I did, but was really impressed by the fact that someone was looking over the orders, thinking about them critically, then taking the initiative to make a confirmation call. That kind of service (not to mention quality of parts) makes their prices seem downright justified.

Same thing when I placed an online order for one balljoint. I had maybe 200 miles on the car when I noticed that one of the boots had separated. They called to make sure I only wanted one. DSE is first class!