Trans status t56

[RBR]

Originally Posted by gerno

I wanted to update everyone on the status of my order. Yesterday additional items (bellhousing, shifter ball, shifter offset) were delivered and I was very happy. I went to install the trans last night and realized the throwout bearing retainer was not supplied with the shipments. I called American and the person I spoke with mentioned that I never purchased the retainer even though Paul was clear it was part of the order. This person did imediately mention (before I could complain) that the retainer would be sent to me today at no charge since the mistake was not mine. Once again I am waiting on UPS to deliver the additional part. Too bad I found out they shipped it by ground and it will be a week before I get the part.... As of now I am still frustrated with the communication from American Powertrain regarding the status of shipments and overall completeness of my order. It appears they do try to react when there is an issue brought to their attention but they are not proactive in the least.

Steve

That's an improvement from my experience