My customer EXPERIENCE with Driverz Inc.

[DriverzInc]

Originally Posted by Fluid Power

So what is the beef? Jon made recommendations, you didn't double check the recommendations and the wheels fit, but not like you would like them too?

Is that about right?

Darren

That's EXACTLY RIGHT.

[jocko124]

Originally Posted by DriverzInc

As everyone can see, I have been responding to his PM's, so I'm not ignoring the guy, but he's using the forum to put pressure on me to eat widening his rear wheels for free saying its my fault his 10" wheels in the back and his 8" wheels in the front don't "fit", and I think they do. Sorry you could have gone wider, but they don't rub, and all of sudden I'm the BAD GUY.

But I do have my side of the story to tell.

Quite frankly, I'm very, very tired of guys like Lee, and I'm thinking its time to hang it up. After all we've done to help out as much as we can, sometimes you just can't win.

[/QUOTE]

It's always amazing to me when people don't have time to call me (as we agreed you would today when I called you yesterday and you said "Lets talk some more tomorrow. I just don't have the energy for it right now) but have all the time to post on the internet. And it's understandable that customers that have paid you almost $5k can become very tiring. As long as people understand that you guarantee nothing on wheel fitment and if they run into an issues based on your recommendations they're SOL, I'm good. We can just rack this up to your "over the top approach to customer service."

[DriverzInc]

It's always amazing to me when people don't have time to call me (as we agreed you would today when I called you yesterday and you said "Lets talk some more tomorrow. I just don't have the energy for it right now) but have all the time to post on the internet. And it's understandable that customers that have paid you almost $5k can become very tiring. As long as people understand that you guarantee nothing on wheel fitment and if they run into an issues based on your recommendations they're SOL, I'm good. We can just rack this up to your "over the top approach to customer service."[/QUOTE]

I said that when you called me at the end of the day yesterday, right before 5, when I was trying to head out to pick up my daughter from day care.

And,
I haven't posted anything on the internet today until 5:30 PM when Justin called to tell me hey, you better go on the forums and do some reading. Otherwise, I was in the back working my ass off to ship as many wheels as I could today, finishing the re-wire on a customers mustang, and figuring out why another car wouldn't shift into 3rd gear.

And what I did recommend to you does "fit". You're just pissed you can go wider, which I'm still not certain about even after the photos. I think if that rear wheel compresses, and goes up into the wheel well, its going to rub that upper hump that A-bodies have.

[z4me69]

No offense to anybody here but if I'm spending 5 grand on wheels i'm the one measuring for the fit not someone else

[214Chevy]

Originally Posted by z4me69

No offense to anybody here but if I'm spending 5 grand on wheels i'm the one measuring for the fit not someone else

Agreed! When I ordered my HRE's, I did all the footwork. I called Baer myself for a template, took my car to a wheel shop and watched a guy measure my bs. Then after he measured it, I did it again myself to make sure it was correct. I then emailed the brake template to HRE and had a Baer representative on a 3-way call with HRE so we would all be on the same page. All this to say, I handled my own business. I didn't just let someone tell me some numbers. Not at the expense of what I was going to be spending on wheels.

[jocko124]

Originally Posted by 509Chevelle

Agreed! When I ordered my HRE's, I did all the footwork. I called Baer myself for a template, took my car to a wheel shop and watched a guy measure my bs. Then after he measured it, I did it again myself to make sure it was correct. I then emailed the brake template to HRE and had a Baer representative on a 3-way call with HRE so we would all be on the same page. All this to say, I handled my own business. I didn't just let someone tell me some numbers. Not at the expense of what I was going to be spending on wheels.

It's an expensive lesson--but I can guarantee you I've learned it!

[jocko124]

Originally Posted by z4me69

No offense to anybody here but if I'm spending 5 grand on wheels i'm the one measuring for the fit not someone else

I on the other hand expect competent fitment advice for my 5 Grand--otherwise I wouldn't have wasted my time talking to Jon and would have gone directly to Forgeline.

[Steve1968LS2]

Originally Posted by jocko124

I on the other hand expect competent fitment advice for my 5 Grand--otherwise I wouldn't have wasted my time talking to Jon and would have gone directly to Forgeline.

They don't rub.. they look nice and the clearance doesn't seem out of line.. I would call that competent.

But, all these things are subjective of course.. except rubbing.. that's not subjective at all.

[jocko124]

Originally Posted by Steve1968LS2

They don't rub.. they look nice and the clearance doesn't seem out of line.. I would call that competent.

But, all these things are subjective of course.. except rubbing.. that's not subjective at all.

Hey Steve,

About how much articulation should I expect? i.e. What range would you guess? I need to take that into account before deciding which way to go.

[coolwelder62]

If I were in the wheel business I might give somebody a starting point on wheel size.But after that it would be up to the customer for final fitment. A framing square and tape measure are cheap compared to 5K wheel mistake.