Fikse wheels- never again

[JustinB]

removed.

[eddiep]

Justin,

You think that makes what you guys did ok?

Regardless, the bank should have notified you guys the day I canceled the charge, which was a week before you guys got them. I told them about my last correspondence with Jon, where he was disrespectful and made it clear he had no intention of following through with his promise to send the shipping documentation. The bank agreed to follow up with you guys and was placing the call to you right then and there (again, a full week before they shipped) - I told them I felt I was no longer on speaking terms with Driverz and didn't want to be conferenced in on the call, and they said fine, we'll take care of it.

Originally Posted by Justin@driverzinc

Eddie,

After the conversation with your bank and you agreed to proceed, you never notified us that you cancelled your order or charged back the cost. Instead, you let us ship the wheels all over the country and back trying to get them to you in the discussed time frame only to find out you refused them once they showed up on your door.

[camcojb]

Originally Posted by NOPANTS68

I looked into it earlier on in the waiting process. According to my bank Visa has a stipulation that only covers the credit back within the first 90 days. I blew past that long ago so I was stuck. I wasn't planning on going that route since during that period I was told they were going to be delivered every other day. By the time they came I was well outside that window.

Greg, it was a half up front "sale deal ". I paid the balance when Jon charged my card for the remaining half indicating that they were shipping. According to driverz, Fikse shipped someone else's wheels instead of mine. Still five weeks later, no wheels.

Update as of Friday- no replacement wheel yet. Called driverz but no response there so I called Fikse. Spoke with Allen and he explained that they were forced to make a new wheel since the anodizing wouldn't cooperate. FWIW, Allen was very apologetic and forthcoming. He explained where the failure was and I believe he was sincere when he said he would do what he could to get me my wheel. They will be sold upon its arrival.

Alan at Fikse is handling this now, he originally took the order. Danny is no longer with Fikse.

Let me know what happens please.

[JustinB]

Eddie,

I am not looking to get into a argument with you on the forums. I was not on the phone the last time Jon and yourself spoke so I can not comment on the conversation. I know he was trying to get some kind of proof of the shipment from Fikse who had to contact their freight company. We received the wheels and assumed we were all on the same page with the previously discussed time frame and shipped the wheels to you. You nor your bank ever contacted us and let us know you had charged back the wheels. We shipped them out to you, and only found out they had been charged back when they were returned to us. Eddie you act as if we were holding you wheels ransom. We are up Fikses rear trying to get everyone their wheels. We do not make these wheels, we extended the sales price, did all the custom fitment, and in the end had to eat several thousand dollars because Fikse ran behind and we were unable to get a freight company to send us proof of shipment.

[usa-69z]

guys , im sure Bayliss is reading these threads ,,

how about telling your side of the story Alan instead of Jon & Justin taking all the heat.

id like to know from either partys , were orders held back until a 'quota' was reached ?

In that 'quota' was there a deal for free shipping from fikse to driverz?

[eddiep]

I'm not arguing, only posting my experience in this mess and venting here. If you think I'm acing like Driverz was holding my wheels hostage, then you're missing my point entirely.

Originally Posted by Justin@driverzinc

Eddie,

I am not looking to get into a argument with you on the forums. I was not on the phone the last time Jon and yourself spoke so I can not comment on the conversation. I know he was trying to get some kind of proof of the shipment from Fikse who had to contact their freight company. We received the wheels and assumed we were all on the same page with the previously discussed time frame and shipped the wheels to you. You nor your bank ever contacted us and let us know you had charged back the wheels. We shipped them out to you, and only found out they had been charged back when they were returned to us. Eddie you act as if we were holding you wheels ransom. We are up Fikses rear trying to get everyone their wheels. We do not make these wheels, we extended the sales price, did all the custom fitment, and in the end had to eat several thousand dollars because Fikse ran behind and we were unable to get a freight company to send us proof of shipment.

[elitecustombody]

I feel sorry for Jon and Justin..You guys just need to stick with companies with better turnaround time and keep doing what you do. It's not worth the headache and loss of many potential customers .

[JON Q]

Thanks Jon and Justin , got my Fikse's bout 3weeks ago, just now waiting on my DSE quadra to come in so I can put on my 18x12 race black profile 5s...

Jon

[XcYZ]

I called Alan at Fikse to get to the bottom of this as this can't continue on this path.

I got several things from that call, including that there are only 4 sets of wheels in dispute. There have been issues with both Driverz and Fikse on these orders, it's far from one side being to blame.

I'm not going to publicly state all the details, but ultimately, Alan said if anyone is having problems with their orders, he invites them to call their dealer and have the do a conference call with Fikse as so all 3 parties are on the same page.

[JustinB]

Scott, give us a call.