Fikse wheels- never again - Page 11 - Lateral-g Forums

**GregWeld** · #**101** 11-14-2011, 02:50 PM

Quote:

Originally Posted by Justin@driverzinc

Eddie,

I am not looking to get into a argument with you on the forums. I was not on the phone the last time Jon and yourself spoke so I can not comment on the conversation. I know he was trying to get some kind of proof of the shipment from Fikse who had to contact their freight company. We received the wheels and assumed we were all on the same page with the previously discussed time frame and shipped the wheels to you. You nor your bank ever contacted us and let us know you had charged back the wheels. We shipped them out to you, and only found out they had been charged back when they were returned to us. Eddie you act as if we were holding you wheels ransom. We are up Fikses rear trying to get everyone their wheels. We do not make these wheels, we extended the sales price, did all the custom fitment, and in the end had to eat several thousand dollars because Fikse ran behind and we were unable to get a freight company to send us proof of shipment.

Sorry -- but nobody would have had to eat anything if the customer was given the right shipping timeframe at the BEGINNING of the process. Let them decide if they're willing to pay up front and wait 20 weeks for their stuff. Given that simple info - you wouldn't be playing this out via a forum.
I, for one, love it when stuff comes "early" when I expect it between now and never... And then I tell people "yeah! and they shipped my stuff early" -- like I was "special"! LOL

usa-69z · #**102** 11-14-2011, 03:07 PM

Like i previously asked the question...

were orders held back until a 'quota' was reached?
this can make a huge difference between 2 months and 4 months wait time.

and when the said numbers are reached is there a deal from fikse to driverz for free freight???????

did anyone get charged for this?

**Fikse Wheels** · #**103** 11-14-2011, 03:38 PM

Driverz Inc has sold quite a few sets of our wheels in a short time. We appreciate this very much. We are working together to get all of the late (and new) orders completed and shipped as soon as possible. I had a discussion with Jon today regarding his and your orders and we will be happy to discuss each of your orders via conference call with each of you. Please call Driverz and they will set up a conference call with me.

usa-69z · #**104** 11-14-2011, 03:48 PM

Quote:

Originally Posted by usa-69z

Like i previously asked the question...

were orders held back until a 'quota' was reached?
this can make a huge difference between 2 months and 4 months wait time.

and when the said numbers are reached is there a deal from fikse to driverz for free freight???????

did anyone get charged for this?

seems no-one will answer this publicaly ??

JMitch19 · #**105** 11-14-2011, 04:11 PM

Quote:

Originally Posted by usa-69z

seems no-one will answer this publicaly ??

It was never advertised as a group purchase, and don't believe it was set up as one without us knowing.

As far as the cost of shipping between the manufacture the retainer who cares. We knew the price we were paying up front. The business arrangement between manufacture and retailer isn't the end users business. You are paying x amount for your wheels whether driverz inc paid shipping from fikse or not.

Remember this was't a driverz inc exclusive sale. All fikse dealers offered this deal.

usa-69z · #**106** 11-14-2011, 04:34 PM

Quote:

Originally Posted by JMitch19

It was never advertised as a group purchase, and don't believe it was set up as one without us knowing.

As far as the cost of shipping between the manufacture the retainer who cares. We knew the price we were paying up front. The business arrangement between manufacture and retailer isn't the end users business. You are paying x amount for your wheels whether driverz inc paid shipping from fikse or not.

Remember this was't a driverz inc exclusive sale. All fikse dealers offered this deal.

not true ,, the freight charge was added on the invoice after the initial cost of rims was given.. so when i/we pay over $800 shipping 'on top' of this to get our rims to other destinations we do care. It brings these up to around the $5g mark.

as far as a group purchase,, you believe what you like ..
what im getting at here is that if orders are 'held back' so to get the free shipping deal it can add a lot of weeks to the date when the order was first placed & paid for. so who pays ,, us as purchasers with longer wait times and an extra charge.

I tried to deal with Fikse initially but got jerked around by alan ,who was not willing to ship direct to me , then no reply to my emails several times. After i brought it up on lat G i was contacted by Danny who set things right in the end..and as i still wanted these rims i went thru Jon/Justin as i have dealt with them before and I got a response when i needed.
overall my experience hasnt been too great from start to "yet to be' finish

JustinB · #**107** 11-14-2011, 04:36 PM

Gavin, there was not a quota that had to be met. Orders were placed as they were received. Customers who were quoted the free shipping were giving free shipping regardless if we had to pay and have the shipping expedited to fulfill obligations. Orders were not held back.

Greg, if we would have know the build time was going to extend the way it has, we would have let customers know in the beginning. There is no smoke and mirrors.

All of our customers have been contacted and are up to date with the situation, except for Gavin from AU. Gavin if you could give us a call at the shop I would appreciate it.

usa-69z · #**108** 11-14-2011, 04:38 PM

Quote:

Originally Posted by Justin@driverzinc

Gavin, there was not a quota that had to be met. Orders were placed as they were received.

Greg, if we would have know the build time was going to extend the way it has, we would have let customers know in the beginning. There is no smoke and mirrors.

All of our customers have been contacted and are up to date with the situation, except for Gavin from AU. Gavin if you could give us a call at the shop I would appreciate it.

Justin , im at work and cant phone the US at the moment

JustinB · #**109** 11-14-2011, 04:44 PM

Gavin, I only have an international number for you. If there is another number that is easier to call or a specific time you need me to be available, please PM me and let me know.

Quote:

Originally Posted by usa-69z

Justin , im at work and cant phone the US at the moment

DriverzInc · #**110** 11-14-2011, 04:46 PM

Here's what we've done, so everyone that is INVOLVED with an order is in the know. If you are not involved, butt out, you're not helping anyone. Spend your infinite free time elsewhere.

Alan and I talked today. We are working together to make everyone who ordered a set of wheels and is still waiting taken care of, and here are your options.

Option 1:
For outstanding orders, that need to be delivered, you either have already, or will be getting a phone call from Justin or I by tomorrow at the latest. If you are willing to agree to a mutually acknowledged build time moving forward by Fikse, and us, I have a contract for you to sign stating that you are willing to wait said time for your order to be completed from the date it is signed.

This protects US moving forward. I am not going to let what happened with Eddie happen again... no one should stay quiet, not verbally cancel their order, and then when the wheels show up on their door step, send them back to us with a "no thanks, **** you very much". Like I said, I can't absorb that. It's happend 3 times now, and it will be the end of us.

Option 2:
Forgeline has agreed to match the sale price on any of our outstanding orders, and build the wheels in a 4 week period if a powder coated center and polished outer is ordered, and any wheel in their "performance series" is an option. We will also price match any open order in a NewGen wheel, that is a standard finish, i.e., a powder coated center, and chrome outer. 2 customers have already made this move.

I am also pointing out that Dave, the original poster talked to Alan on Friday, and also heard from me first thing this morning in regards to the finish on his wheel he sent back to be re-done.

I'm going to cordially ask that all individuals that are not involved with this deal, or are not a moderator, mind your own business, you have no idea what has happened between us, Fikse, and our customers, and you shoudn't be involved.

We're working hard here for you guys, and to continue doing what we love and pay the bills. Thanks to everyone who has actually called and encouraged us.