American Powertrain

[Roberts68]

What car/chassis?

My stuff sits in boxes waiting for me to get my act together. I am not above working with them if it would help you and them, they could restock me easily being in the states. Even if you are across the big pond, that is what FedEx and UPS are for.

Technically, I am half Norwegian because both my Grandfathers were each half Norwegian.

You could PM or email me through the board if you desire.

[Isak]

wow Robert, thats a generous offer - Thanks alot. But they promised shipment on this thursday, so it wont make a difference at this point. But relly, thanks for the offer, or "Tusen takk" as they say over here

And its a 67 camaro coupe..

[Flash68]

Originally Posted by Gatekeeper

I jumped on the 10% off last week myself, but they said I would be put on a list. I don't have a motor yet so I'm in no hurry. I also called Hurst Driveline Conversions and they said they were out of the Magnum T56s, said they sold out during the Holidays.

That sounds like a trick I know of.... pool a bunch of guys together for a "sale" and then once you get the required amount (5 or 10 orders in bulk) they place the master order and hence the discount.

[American Powertrain]

Isak

Your totally right this order has taken to long. But to clear the air for any overseas shipments we hold the order until all the parts are here or it gets really expensive for shipping and customs.

Who ever told you it was clevis pins that was incorrect it was your hydramax bracket we have been waiting on. We redesigned the brackets so they fit better and it hurt our supply line. Your kit IS shipping this week. The transmission was delayed first then the bracket held it up this last week. And not to mention the holidays but that is not your problem.

The transmissions are slow to arrive sometimes from TREMEC especially this time of year. TREMEC builds the OE transmissions for the new Camaro, Challengers and Caddys with 6-speeds. This is their prime manufacturing run season and at the same time its also the build season for enthusiasts. So it hits right in the middle of our best selling time. This season runs now through usually early April. Hurst and other dealers are also hurt by this supply shortage. TREMEC has to shut down their OE lines to build the aftermarket transmissions. We try to forecast how many we need but they still sometimes can't keep up with demand due to building OE trannys. Not knocking TREMEC but its the nature of the business.


Again I am sorry for the delay and communication from our staff. If you need anything else feel free to drop me a note.

Thanks
Matt Graves
American Powertrain
Sponsor Lateral-G

[Flash68]

Originally Posted by Mad Matt

Isak

Your totally right this order has taken to long. But to clear the air for any overseas shipments we hold the order until all the parts are here or it gets really expensive for shipping and customs.

Who ever told you it was clevis pins that was incorrect it was your hydramax bracket we have been waiting on. We redesigned the brackets so they fit better and it hurt our supply line. Your kit IS shipping this week. The transmission was delayed first then the bracket held it up this last week. And not to mention the holidays but that is not your problem.

The transmissions are slow to arrive sometimes from TREMEC especially this time of year. TREMEC builds the OE transmissions for the new Camaro, Challengers and Caddys with 6-speeds. This is their prime manufacturing run season and at the same time its also the build season for enthusiasts. So it hits right in the middle of our best selling time. This season runs now through usually early April. Hurst and other dealers are also hurt by this supply shortage. TREMEC has to shut down their OE lines to build the aftermarket transmissions. We try to forecast how many we need but they still sometimes can't keep up with demand due to building OE trannys. Not knocking TREMEC but its the nature of the business.


Again I am sorry for the delay and communication from our staff. If you need anything else feel free to drop me a note.

Thanks
Matt Graves
American Powertrain
Sponsor Lateral-G

Matt, thanks for addressing this.

[DOOM]

My order went in mid October !!! Still nothing!! I'm starting the process to stop my order tomorrow when I get back in town !! I'll address this in my own thread!!

[Gatekeeper]

Originally Posted by Flash68

That sounds like a trick I know of.... pool a bunch of guys together for a "sale" and then once you get the required amount (5 or 10 orders in bulk) they place the master order and hence the discount.

You could be right, but I ordered last week and here it is.
Thanks APT.

[Cole]

AP had mine to me in 5 days as well. Then my driveline in 2 days. And when my driveline was to short because of a miscommunication on my end they offered to redo it at cost.

[Roberts68]

Originally Posted by Isak

wow Robert, thats a generous offer - Thanks alot. But they promised shipment on this thursday, so it wont make a difference at this point. But relly, thanks for the offer, or "Tusen takk" as they say over here

And its a 67 camaro coupe..

You're very welcome.

I saw that in your original post as soon as I posted... so my stuff likely would have fit assuming we bought the same components.

Well, in any case I am glad that they are taking care of you but I am not surprised in the least. I am sorry that you felt it necessary to post a thread with a title such as this one which is what spurred me to comment about the timeliness of my order last year.

Always try to remember that Bad public relations go much farther than good relations... and are much harder for a vendor to come back from.

We as customers expect good service, nobody goes into a transaction expecting to be disappointed or treated poorly.

These days, especially in the car world over promising and under delivering seems all too common for a few vendors which taints the market for everyone... vendors and customers alike.

[Isak]

Thanks Matt for explaining.

And yes, im am also sorry to post a thread like this, but on the other side i felt it was in its place. I was pretty clear in my emails in mid desember that i wanted to be updated on whats was going on with my order, but no update came without me asking for it. So in this world of sharing experiences thru the web both good and bad, i felt like posting this.

But now as I have stired up some negative press, i will also post my positive experiences wich i know will come when the package finally arrives. Also im not finished with the driveline, so Matt, you will have the chance to make things right when the driveshaft is ordered.