Thank you Greg Weld ! Venting time.

[214Chevy]

Originally Posted by Blake Foster

I would agree to some extent. we have had customers buy product from Craigslist or where ever and be missing hardware or have questions we will gladly help them out. back in the day when before purchased Speedtech there were a bunch of control arm that got manufactured incorrectly and we replaced those damn things for 5 years!! as they continued to trickle in i think we replaced 30 sets of control arms we didn't even make them! WE ARE DONE NOW!! lol If the parts are "second hand" but still in the box say we would not do a return of the item, but would help out if need be. The frame thing...... that is a little tougher call but i think at the very least one would want to try and provide a solution?? either way it still has your name on it

Well spoken from someone who provides exceptional customer experience. That's all I was trying to say or get at. At least TRY and provide some sort of solution or amicable agreement. Just don't be like beat it...scram. That's my opinion.