vendor not delivering parts

[BBC69Camaro]

Ya Chris that is my main concern as well. Not that it should turn into a slugfest on a vendor but also like to not think someone would be left high and dry either.

Basically if I had a issue with a vendor it would be nice to think that others would help out try to see if the situation could be resolved. After all us car guys just to want to work on our cars.

[carbuff]

To the OP,

Not that this is going to make you feel much better, but just know that you are not the only person in this same boat. I don't know who your vendor is, but I have two vendors from the forums that have had much larger chunks of my money for multiple months now, in one case, since September of last year. And a third vendor that isn't a part of these forums who keeps breaking promises to me as well.

It's very frustrating... I don't particularly want to come out and bash anyone either, but I also think that people considering a purchase (in some cases, rather large purchases) should be aware that things don't always go smoothly or on schedules that are promised. I'm very aggravated at having to keep track of all the details of each of my orders and needing to chase down the vendors to make sure I get everything I'm owed...

At this point, I do expect that I will be getting everything that I've ordered. But I also expect more phone calls/emails along the way before I get it all. One vendor actually asked me today what I am still expecting from them. Hmm, at least half of the order that I placed and paid for back in December! I got the impression that they had no real method of tracking what has and has not shipped, and that didn't instill a lot of confidence in me...

I would be much happier if the vendors would communicate and just be honest about what's happening along the way. I'm much more tolerant of delays if I'm told what's happening via proactive communication rather than hearing excuses when I am having to initiate the conversations.

Anyway, good luck, and I hope this is resolved quickly for you...

[Shmoov69]

Good handling of this Scott, many kudos!
I've lurked here for YEARS but didnt register till just awhile back because well, I was satisfied "over there". But there has been several inconsistencies with the mods there that make me wonder if some really think that they are just that much smarter than the rest of the world. And I've even called a couple on it before.


But anyway, I still like it "over there", but I do like how it is more consistent here alot!

Good luck on the resolve....it may already be resolved since there has not been a response from the OP!

[tones2SS]

Originally Posted by chr2002ca

Way to go Scott for immediately stepping up and trying to assist and get some answers.

^^This. Way to go Scott.
Good luck to the OP. Hopefully he can get some answers here.

[Greg from Aus]

Hi guys, I also think it's great the way it has been handle here.

But as a side note, I contacted a manufacturer asking about some parts, I have an email from them telling me it would be 3-4 weeks delivery, I also have a forwarded email from the person I have ordered the parts through, and it states 6-8 weeks and allow the 8 weeks to Ur on the side of caution, the emails are for the same product, from the same manufacturer and the same representative from the manufacturer, 15 minutes apart.

It really does make it hard, when the same person is telling different stories.
I guess what I am trying to say is the person that is selling the parts, is only 1 link in the chain. but there is still no excuse for bad service.

Greg

[XcYZ]

We always try to do what we believe is fair for everyone as most times there are 3 sides to every story. Sometimes the decision made can be unpopular, that's just all part of it. I'm VERY fortunate to have Jody as my wingman. He's guided this community through our share of drama, and without his leadership, I know we couldn't have accomplished what we have. I think we have a great team of Mods. They are all just good people.

As far as removing posts like this, we try not to unless there's an "axe to grind" vibe. The whole revenge thing won't fly as this community doesn't exist as a tool to strike back at someone. When a new member joins and their very first post is simply a smear campaign, it's gone. I've seen ex-employees of companies join websites and pose as customers and smear them. If you can imagine it, it's been tried. Also, if the term lawyer or attorney is mentioned in a thread, or if I recieve an e-mail or PM with those words, that thread is done. lol

Most times, we let the both parties have their say/rebuttle, then close the thread so people can still read about it but the drama is contained to the people involved.

The positive feedback in this thread is great.




Back to the OP and back on-topic...




There simply has to be resolution to his problem.

IMO, the vendor in question needs to be let known to the community. The company should be given a chance to respond and to make things right. I believe this will produce several positive outcomes - the customer finally getting what they want and the company showing our community that they are stand-up.

Mistakes happen, but how it's dealt with that shows the true character. I hope this thread makes a difference.

[clill]

My position as a moderator on other sites is if you want to accuse someone of something on a forum, do it with facts so you can back it up and we won't need to worry about lawsuits. Spell out what you bought, who you bought it from , when it was paid for etc. Email the vendor you are having a problem with a link to this thread and let them know that in 24 hours unless they contact you to resolve the issue you are going to post the info.....Or just post the info but stick to facts.

[Sieg]

I moderate on a Ducati owners group forum and have enjoyed observing how valuable forums are becoming to vendors for sales and members for information and resources since their inception. Ten years ago I never would have imagined I would develop some of the most meaningful face to face friendships in my lifetime on the internet in a forum environment.

Moderators are truly that and many times the issues become very uncomfortable and irrational. The issues would be much easier to resolve IF all the facts and documentation were on the table and ALL the players were face to face in a meeting. Obtaining all the details, thanks to the all to common "hiding behind the keyword syndrome" make fair resolution a very challenging task.

Thanks to the spirit and enthusiasm associated with most forum environments the honesty and respect factor is much higher than eBay for example. But facts are facts, there will always be people that take advantage of the situation.

Now if moderators were compensated similar to Congressmen it could really expedite the resolution process.

As noted before, hopefully this incident results in fair resolution.

To the mods and members - Thanks for a great forum that is proving to be an invaluable asset to one of my passions in life.

[jy211]

Originally Posted by XcYZ

Back to the OP and back on-topic...




There simply has to be resolution to his problem.

IMO, the vendor in question needs to be let known to the community.

[awr68]

To the OP, if you paid with a CC have you contacted them? What's your options there?

Certainly this Vendor doesn't sell anything you can't get elsewhere...or have had custom made by now....