So, let's say you order a large amount of parts...

[PSV]

Why is the vendor not being outed? There are similar threads going on in both forums over the last several months and the stories are very similar and likely are the same vendor. Why not prevent someone else from having to experience the same frustration?

[ModernMuseum]

Originally Posted by XcYZ

This seems to be a trend.

I would be pissed. I fully understand asking for a % down on a large order, but asking to be paid in full and not getting parts for 6 months is ridiculous. And they don't even know what parts you have or haven't recieved?

Who is this vendor? I think that company needs to explain what's going on and bring this to resolution.

IIRC, the terms were loose and simply vocal with regards to to the payment plan. I would have paid in full during the initial payment, but I had to shift some funds around and sell some stocks, which is why the payments were separated by a month. My initial thinking was, that I was dealing with a really solid vendor and the payment plan was ancillary to getting the parts. The Vendor didn't demand payment in full, but wanting the parts as soon as possible, I opted to pay up front.

I think I'm in the right that 6 months is a little out of control. (Actually, I think it's completely out of control.) I just wanted to check and see with you guys that my expectations were on par with yours. Looking back at my build thread (@PSV), the work came to a pretty good halt in December.

[radrambler]

MM
I AM SORRY TO HEAR OF THIS ISSUE.

You as a customer would think if your an ADVERTISING VENDOR on a forum of this CALIBER THEY ARE NOT ROBBING PETER TO PAY PAUL. Unfortunately a web SITE and BIG TALK is not expensive when you play this game regular UNTIL THE WORD GETS OUT. IT WILL COME OUT..
PAYED IN FULL !!!!!
GIVE THE CUSTOMER THIER PRODUCTS.. UNLESS THE VENDOR IS FUNDING /LIFESTYLE/PROJECTS...trying to get enough people to order same stuff to get GP? pricing from mfg or HASNT ORDERED THE PARTS ..THATS BAD BUSINESS.
CUSTOMER ISNT RESPONSIBLE TO VENDOR ONCE VENDOR IS PAID !!!!
SO customer shouldnt have to chase VENDOR to get all of OR ANY OF the PARTS.
CUSTOMER ARE THE ONLY REASON THEY HAVE A BUSINESS!!!!
how unfortunate that a customer has to go through THIS BULL..

THATS MY .02

ps. IF I PUT OUT 20K AND GET RUN AROUND . IM MAKING A VISIT.. with HELP.
Tom

[XcYZ]

Originally Posted by ModernMuseum

I think I'm in the right that 6 months is a little out of control. (Actually, I think it's completely out of control.) I just wanted to check and see with you guys that my expectations were on par with yours. Looking back at my build thread (@PSV), the work came to a pretty good halt in December.

I agree, completely out of control.

[XcYZ]

Originally Posted by PSV

Why is the vendor not being outed? There are similar threads going on in both forums over the last several months and the stories are very similar and likely are the same vendor. Why not prevent someone else from having to experience the same frustration?

I don't know who the vendor is, but I suspect the OP (MM) is hesitant because the vendor has him over a barrell as they have his money and the control of his parts.

[BBC69Camaro]

Unless I was told something was on back-order, I doubt I would be nice after 3 months for something that I paid for.

At this point I wouldn't be nice anymore. I would email the vendor a link to this thread and tell him you either want a refund of un-shipped parts or a tracking number with a packing list indicating what was shipped or you will post their business name on this board along with every board that will let you that they do business on.

I'd also look into what charges could still be disputed with my CC company as a backup plan.

[ModernMuseum]

Originally Posted by BBC69Camaro

Unless I was told something was on back-order, I doubt I would be nice after 3 months for something that I paid for.

At this point I wouldn't be nice anymore. I would email the vendor a link to this thread and tell him you either want a refund of un-shipped parts or a tracking number with a packing list indicating what was shipped or you will post their business name on this board along with every board that will let you that they do business on.

I'd also look into what charges could still be disputed with my CC company as a backup plan.

I'm sure he'll find it on Monday

[groovyjay]

This looks to be the trend at the moment. I ordered load of stuff from a vendor who is not on this forum and I called them in advance to hear if they'd have all the parts in stock. The sales rep insured me that they had all the parts ready to go so I gave them the credit car number and green light to go a head with my order. They were supposed to email me a tracking number and after two weeks I emailed them to ask about the tracking number, got no answer. I've been very busy at work and haven't had the time to work on the projects and that's why I didn't start bombard them 6 months ago about my order I just emailed them every now and then and NEVER got a reply...

After about 4 months I called them to see what kind of excuse they'd have. They said that they were waiting this and that to arrive and they had been really busy and all that. They also said that my order would be out the door in two days... After two more weeks I sent them couple of more emails, no reply, tried to call them, no answer.

Then I emailed them how I really felt about their way of doing business and said that I would go public with all of this on all the internet forums they are vendors on. 5 minutes later in the middle of the night my email was replied and the sales rep pleaded to get another day to get everything ready to go. I gave them 2 days to come up with a tracking number. 3 days later they emailed me my tracking code. 3 days ago I finally got my parts after 6 months wait...

If the economy is as bad as it seems, I'd think all the small companies would be fighting with customer service if nothing else, prices are pretty even with all the vendors so it's the company with good customer service that gets my business.

[214Chevy]

Originally Posted by groovyjay

.........Then I emailed them how I really felt about their way of doing business and said that I would go public with all of this on all the internet forums they are vendors on. 5 minutes later in the middle of the night my email was replied and the sales rep pleaded to get another day to get everything ready to go. I gave them 2 days to come up with a tracking number. 3 days later they emailed me my tracking code. 3 days ago I finally got my parts after 6 months wait...

For some strange reason or another, I bet he suddenly gets his parts after the vendor reads this post for fear of being exposed. Especially, if the vendor is as popular on here as he may be. Such said vendor would hate to have to answer alot of questions from members as to why buyer hasn't gotten parts in 6 months.

[rjsjea]

Pisses me off reading this thread..........and it wasnt even my $$ or project.

Anymore I try to order direct from the company producing the parts or through the "walmarts" of hot rod parts (Summit/Jegs).