My customer EXPERIENCE with Driverz Inc.

[buickfunnycar.com]

Originally Posted by travmon

AHHHH ! The joy's of being self employed... I have been doing it for well over 20 years and it has it's days,Oh boy are there some days....I have seen every style of customer known to man...Thank god we have enough great loyal customers to offset the ones that make you wonder if it is all worth it..For all you buisness owners out there ( on this site ) I would place a large bet that we all wake up with the same goal in mind, WORK HARD, TRY TO DO OUR BEST and ALLWAYS know that word of mouth will feed you when the yellow pages did'nt...For those that have never done it or witnessed it .....It is brutal and it is on your mind 24 hours a day (even the vacation days )their is no 5:00 in our world.....At least in the old days if a customer was really pissed they would have to rent an add in the paper or carry a sign in front of your place ! Now ya just throw your rant out on the net and the chips fall where they fall......Well that's just GREAT.. So while jon should be shipping wheels and trying to do his very best at answering peoples questions he has to take productive time and turn it into non-productive time to defend his position,his passion and his livelhood to this stuff...I have a car we are building and darn near every part weve ordered will not work as delivered,The customer has seen this at all phases and he now realizes what a custom deal his car really is...IF IT WAS EASY, WOULD'NT EVERYONE BE DOING IT ?? Trav

Pretty damn well put...as were many comments here.

I have ordered at least 4-5 sets of wheels through Jon,honestly I've lost count.
Now I'd be lying if I said there weren't problems along the way...but none of those were Jon's doing to the best of my memory,but eventually it always comes back to him and I know it can be frustrating,I remember the Forgeline deal...if it were me I may have had to send some visitors,lol.

Point being: Never once did I think it was right to air it on a public forum before allowing Jon time to work his magic,because he always made it right in the end.

Just saying...

[DFRESH]

I've always had great experiences with Jon and the guys at Driverz. All my tires and wheels for all my vehicles come from them and I have nothing but good things to say. I purchased the wheels for the Camaro from Jon, they should have fit perfectly given that fact that it's a 69 Camaro, however my car had new quarters hung and the car is a bit crooked. To get it to sit the way it does, Jon rehooped the wheels for me---did it cost me money, ya. Was it worth it to get the car to sit the way I wanted it, ya. Would I do it again? Of course! The fact that Jon was willing to offer additional advice, take the time to listen to my idea of having the car sit that low and how to accomplish that with wheel offset, etc was what I appreciated and continue to appreciate the most. Matt eluded to this in an earlier post, one size doesn't fit all in this deal, that's for sure. No disrespect to anyone who has posted, but i've learned my lesson on this over and over again and even though it's painful, it's a tough reality i've had to come to terms with. My wallet has screamed often and loudly--but I wanted the car to have a certain look and stance---it didn't happen the first time I tried, even with the proven fitments. The guys at Driverz didn't give up and I ultimately got what I wanted, killer stance, minimal rubbing and, in the end, performance that exceeds my expectations. I will say that, to me, this seems like business as usual---it sucks when it happens to you--but most of the people I know have to deal with fitment issues with these cars at some point when pushing the stance or going after a certain look. Most all of us have been where the OP has been----and it sucks when at first it doesn't work out the way you had hoped it would. It is what it is at this point---rehoop the wheels or widen them at this point, pay what you need too and get the stance and setup you want--you can now assure you will get exactly what you need given you have them on the car and can measure appropriately. The car looks great --I really like that body style---probably because it's something other than a Camaro---. Keep moving forward with it.

Doug

[jocko124]

Originally Posted by DFRESH

I've always had great experiences with Jon and the guys at Driverz. All my tires and wheels for all my vehicles come from them and I have nothing but good things to say. I purchased the wheels for the Camaro from Jon, they should have fit perfectly given that fact that it's a 69 Camaro, however my car had new quarters hung and the car is a bit crooked. To get it to sit the way it does, Jon rehooped the wheels for me---did it cost me money, ya. Was it worth it to get the car to sit the way I wanted it, ya. Would I do it again? Of course! The fact that Jon was willing to offer additional advice, take the time to listen to my idea of having the car sit that low and how to accomplish that with wheel offset, etc was what I appreciated and continue to appreciate the most. Matt eluded to this in an earlier post, one size doesn't fit all in this deal, that's for sure. No disrespect to anyone who has posted, but i've learned my lesson on this over and over again and even though it's painful, it's a tough reality i've had to come to terms with. My wallet has screamed often and loudly--but I wanted the car to have a certain look and stance---it didn't happen the first time I tried, even with the proven fitments. The guys at Driverz didn't give up and I ultimately got what I wanted, killer stance, minimal rubbing and, in the end, performance that exceeds my expectations. I will say that, to me, this seems like business as usual---it sucks when it happens to you--but most of the people I know have to deal with fitment issues with these cars at some point when pushing the stance or going after a certain look. Most all of us have been where the OP has been----and it sucks when at first it doesn't work out the way you had hoped it would. It is what it is at this point---rehoop the wheels or widen them at this point, pay what you need too and get the stance and setup you want--you can now assure you will get exactly what you need given you have them on the car and can measure appropriately. The car looks great --I really like that body style---probably because it's something other than a Camaro---. Keep moving forward with it.

Doug

Thanks Doug, I've already moved forward. I've been talking to another wheel vendor that fits my expectation of customer service much better and I'm exploring all my options.

[Fluid Power]

Originally Posted by jocko124

Thanks Doug, I've already moved forward. I've been talking to another wheel vendor that fits my expectation of customer service much better and I'm exploring all my options.

I think this is a one of those backhanded compliments?

[MarkM66]

Originally Posted by Fluid Power

I think this is a one of those backhanded compliments?

Yeah, but without the compliment.

[jy211]

Originally Posted by jocko124

Thanks Doug, I've already moved forward. I've been talking to another wheel vendor that fits my expectation of customer service much better

unless they don't do what you think is right....

[TT302Z28]

Really? We had to do this in 2 forums? Did this have to happen here because nobody can chime in on PT.com?

I remember my first set of wheels.....


I know I'm a low man on this tottum poll but isn't it time to shut this down?

[70rs]

[Mr.VENGEANCE]

[camcojb]

I agree.