Ricks' 1st Gen

[Ummgawa]

Originally Posted by Ummgawa

Rick is no longer at Rick's. Sold out to Ecklers. Service will suffer as it's about numbers now.

What a shame.

Here, I'll put my original post right after this one so there is no mistaking that I never said "Screwing the customer is Priority #1".


That, my friend, is rumor starting.

[bigtyme1]

Maybe it's time for Frank to expand! or you can try Denny'camaro parts. He's got great customer service and has been in the business for 20 years I think.
http://www.dennyscamaro.com/

[Silver69Camaro]

Jim,
My opinion about "screwing the customer" and "it's all about numbers" are two references that are essentially the same. At any rate, my comment of "screwing the customer" was not a statement towards Eckler's, but you have mistaken it for being so. This actually is a good introduction to my next few comments...

Perhaps I'm a bit sensitive to internet rumors - I just hate them. Somebody states something and everybody accepts it for fact. Remember the game "telephone" (or whatever), where you have a line of people, a statement is told to the first in line...as it reaches it's way back to the end of the line, it's completely different. The internet does the same thing and spreads it like wildfire. It is in my opinion that extra caution needs to be taken when making such bold statements...it's alright to do so, just make sure you can provide some solid info to back it up. If you are making a statement and it's just a simple opinion (and I realize Jim that you weren't just stating opinion - you've had experiences), then say so! Nothing wrong with that.

Along the same lines is people venting their issues with vendors on forums - sure, we all need some release of the frustration - but keep in mind that you probably won’t post a message saying what great service you received from ABC vendor. Now I'm not saying that "venting" is starting rumors, but the abundance of "venting posts" is misleading data to a potential customer doing their research. Geez, by reading these forums it appears that Keisler Engineering is awful in terms of customer service...but everybody that I personally know of who has dealt with them in the past can't say enough good things about them. Including me. So what's the deal?

Your statement in your original post insists that the customer doesn't matter, as long as the profits are good (if I read it correctly...). So here a bold statement is made on a widely frequented internet forum, with absolutely no source data. To everybody else who reads the statement, there is no known authority for truth. Jim, it sounds like you've done some business with Eckler's in the past, but perhaps state your experiences along with your post to provide a little background info - no hard feelings.

[Ummgawa]

Every business is "about the numbers", only some businesses customer service is top priority and the numbers majically seem to take care of themselves.

I speak from authority on this subject. In my line of work, I have as of yet to make a 30 million dollar loan to a company that had excellent customer service and lost their ass on the bottom line.

There is a huge Camaro vendor on the west coast (and one in my neck of the woods) that states on their catalog pages "we will not be undersold period" until you come up with a lower price and you are told "sorry, can't help you with that, price is what it is". Numbers, man, they either makes liars or fools(or both) out of the best of 'for profit' organizations of any sort if its not a priority.

If I can get witness, seems like Jim Murtah got screwed. Not my words mind you, but that what it appears like to me.

From expierence with Rick's for many years and my dealer status (which I hope gives me a little knowledge on the subject). If you were ever remotely unhappy of felt slighted, you could access the Big Man. It got fixed.

Who does Jim Murtah call? Ghostbusters?

Lets agree to disagree and move on.

[coolwelder62]

I just ordered $1500.00 in parts last week Did not get a discount Or free shipping ,was told most of my parts were over sized. No discount or free shipping on oversized. And 90% of the parts were higher priced than the new catlog I got 2 months ago. This is the second time in two months this has happened My 1st. order 2 months ago was $2200.00. Same thing . Time to find a new parts supplier. Scott.

[Steve68]

OH man I live in and around Ecklers and there sorry, I won't even buy there and we get a good price, Never have anything in stock, Poor Ricks,

[murtah]

This is a milestone for me. One of my posts actually created a Lateral-G posting tsunami.

After I talked to the the tossers in customer service I was cussing at the cyclic rate. I gave Frank Serafine a call to see if he knew Rick and had any contact info so I could get some effects on target. Frank told me Rick sold the biz to Ecklers. That is sad, I enjoyed visiting Camaro world when I was stationed in Atlanta. I wish Rick many seasons sitting in some primo seats between the hedges.

I was a Ricks customer before I discovered Frank & Lisa. Ricks has some parts that I prefer over some of the OER stuff plus, some of the Ricks prices were lower before he threw in the 10% and free shipping. CoolWelder's post stated that Ricks/ Ecklers doesn't do this any more and they have raised some prices. That plus the fact that they hosed me over a $50 discount/free shipping on 3 items equals them never getting my business again. Are they going to continue to call it Rick's?

I will keep my future resto parts purchases confined to Frank and Lisa or Firewheel Classics in Wylie, TX if I need something same day. Hell, if you have a issue or request, Frank & Lisa have a habit of forwarding their business lines to their cell phones! That sportsfans is customer service.

[71Nova]

Originally Posted by Silver69Camaro

Jim,


Along the same lines is people venting their issues with vendors on forums - sure, we all need some release of the frustration - but keep in mind that you probably won’t post a message saying what great service you received from ABC vendor. Now I'm not saying that "venting" is starting rumors, but the abundance of "venting posts" is misleading data to a potential customer doing their research. .

I have read countless posts praising ATS, Hydratech, and American Auto Wire so I do not believe your comments to be accurate. I personally apreciate it when someone warns me of a vendor with bad customer service before I make a mistake and order from a vendor that treated a lat-g board member wrong. Just like I apreciate knowing what vendors treated lat-g members great. I think it gives us a good feel for how we would be treated with the same order.