vendor not delivering parts

[fesler]

Originally Posted by carbuff

To the OP,

Not that this is going to make you feel much better, but just know that you are not the only person in this same boat. I don't know who your vendor is, but I have two vendors from the forums that have had much larger chunks of my money for multiple months now, in one case, since September of last year. And a third vendor that isn't a part of these forums who keeps breaking promises to me as well.

It's very frustrating... I don't particularly want to come out and bash anyone either, but I also think that people considering a purchase (in some cases, rather large purchases) should be aware that things don't always go smoothly or on schedules that are promised. I'm very aggravated at having to keep track of all the details of each of my orders and needing to chase down the vendors to make sure I get everything I'm owed...

At this point, I do expect that I will be getting everything that I've ordered. But I also expect more phone calls/emails along the way before I get it all. One vendor actually asked me today what I am still expecting from them. Hmm, at least half of the order that I placed and paid for back in December! I got the impression that they had no real method of tracking what has and has not shipped, and that didn't instill a lot of confidence in me...

I would be much happier if the vendors would communicate and just be honest about what's happening along the way. I'm much more tolerant of delays if I'm told what's happening via proactive communication rather than hearing excuses when I am having to initiate the conversations.

Anyway, good luck, and I hope this is resolved quickly for you...

I just want to point out something you said in this post to not defend anyone but shed some light on it for you guys. You stated that you called on your parts and they asked you what you were waiting for and as a Vendor that should not happen. We have three people that answer the phone all day and do the computer tracking but sometimes guys from the shop pick up the phone if its real busy and try and help out. They don’t understand our computer system so they can’t track anything and sometimes they will ask what are you waiting for and try and help you out. Every order we do is on the computer but not everyone that works for us can track it so just keep that in the back of your mind when asking about products. Now if this is what you get on every call that’s a different story.

Communication is key here and will always make the customer happier but at some point as a customer you need answers and if they won’t communicate then it’s time to post up here for help but start it in a professional way. Don’t blast anyone unless you have facts to back it because in the end it does more damage to everyone involved.